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The Principal Software Engineer will lead AI initiatives, shape engineering architecture, mentor engineers, and guide technical decisions in a sizable organization, focusing on AI governance and platform design within AWS.

Own and refine the product roadmap for a core GRC SaaS area. Lead a cross-functional agile squad to run discovery, define user stories, set KPIs, prioritize features, and launch data‑driven product experiences that increase engagement, adoption, and measurable customer outcomes.

Serve as a GRC-focused client success advisor for key accounts, driving adoption, retention, and expansion by assessing client needs, configuring the platform, promoting best practices, and partnering with product, support, and sales to optimize value and usage.

Own the roadmap and strategy for a core area of Diligent's GRC SaaS platform. Lead a cross-functional squad to run discovery, define requirements, prioritize backlog, set KPIs, and launch data-driven features that drive engagement, adoption and business outcomes.

The Staff Site Reliability Engineer will design and operate VMware-based private cloud infrastructure, automate processes, and ensure system reliability across multiple environments. Responsibilities include managing Linux/Windows systems, improving infrastructure performance, and collaborating with SRE, network, security, and DevOps teams.

Build and own secure, event-driven full-stack services on AWS using TypeScript/Node.js. Implement infrastructure-as-code, CI/CD, observability, REST APIs, and automated tests; respond to production incidents and participate in architecture decisions while leveraging AI tools.

Design, build, and operate scalable serverless backend services and event-driven microservices using TypeScript and AWS. Own API design, integrations, CI/CD, IaC (AWS CDK), testing, observability, and production readiness. Mentor engineers, participate in architecture reviews, and explore AI tools to improve development productivity for a global SaaS platform.

Generate new business from inbound leads by qualifying prospects, conducting outreach via email/phone/social, using Salesforce to enrich and log activity, coordinating meetings for account executives, and meeting KPIs.

Lead product telemetry, metric definitions, and governance to create a single source of truth. Define data contracts and instrumentation specs, build SQL-based analytics and roll-up models, ensure data quality, and drive adoption across product and engineering teams to deliver portfolio-level insights.

Lead product telemetry and measurement: define canonical metrics, data contracts and instrumentation specs; build SQL/BI models and governance for portfolio-level product insight; ensure data quality and drive standards adoption across product and engineering teams.