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Investigates, evaluates, and resolves property damage and bodily injury insurance claims. Responsibilities include coverage analysis, loss assessment, reserving, settlement negotiation, fraud identification, claims documentation, coordination with legal counsel and independent adjusters, and compliance with applicable laws and insurance contracts.

Lead and develop client services teams to deliver timely, accurate service to agents and insureds. Oversee staffing, performance, workflows, and escalations. Partner with stakeholders to evaluate and implement process and technology improvements that enhance operational efficiency and customer experience.

Provides phone and email support to agents, insureds, claimants, and internal teams. Resolves routine inquiries, routes complex requests, processes underwriting submissions and loss run requests, maintains customer information, and handles administrative workflows. The role requires accurate documentation, confidentiality, strong communication, customer service skills, and proficiency with Microsoft Office.

Supports marketing communications by contacting prospective insurance agents, crafting marketing messages, gathering market intelligence, analyzing internal data, assisting with agency applications, and following up on incomplete information. The internship develops communication, data analysis, collaboration, insurance, and marketing operations skills.

Captures and analyzes business requirements at the user-story level for an Agile development team. Collaborates with Product Owners, subject matter experts, business teams, and QA to understand workflows, improve processes and products, gather decision-making information, and create detailed test-case requirements and supporting artifacts. The role requires familiarity with insurance products, property and casualty coverages, Agile methodologies, application lifecycle tools, and SQL.

Owns claims software product delivery by defining goals, gathering requirements, writing user stories, prioritizing work, planning releases, and facilitating Agile ceremonies. Partners with stakeholders, Scrum Masters, technical leads, business analysts, and QA professionals to guide delivery teams, coordinate testing, manage dependencies, and ensure clear communication throughout development projects.

An 11-week summer internship program in Omaha offering students hands-on experience across insurance, underwriting, compliance, marketing, technology, human resources, and business operations. Interns work approximately 30 hours weekly in assigned departments and spend 10 hours on professional development, including capstone projects, job shadowing, networking, and business skills training. Candidates should be incoming juniors or rising seniors with strong analytical, communication, organizational, and collaboration skills.

Designs and manages enterprise Voice of the Customer programs, including surveys, customer research, feedback-data integration, journey mapping, and satisfaction measurement. Analyzes customer and operational data to identify trends, pain points, and improvement opportunities, then delivers actionable recommendations through reports, dashboards, and presentations. Partners cross-functionally, supports customer experience platforms and vendors, trains stakeholders, and promotes customer-centric practices.

Supports and maintains Workday HRIS functionality for Recruiting, VNDLY, and Talent. Configures business processes, security, reporting, calculated fields, and condition rules; troubleshoots complex issues; manages testing, documentation, releases, data integrity, and system enhancements. Partners with HR and cross-functional stakeholders to gather requirements, deliver solutions, improve processes, and provide technical guidance.

Underwriting intern evaluates commercial auto insurance risks using driver quality, loss history, and business operations. The role identifies potential concerns, communicates issues to lead underwriters, and explains pricing decisions to agents. The internship provides foundational knowledge of insurance coverages, pricing, and commercial auto underwriting while developing detail orientation, accuracy, written communication, proofreading, and deadline-management skills.