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Provide front-line customer support via high-volume inbound and outbound calls: answer inquiries, process enrollments, troubleshoot products, identify retention/upsell opportunities, and complete required training and certifications. Maintain empathy, accuracy in data entry, and a confidential home workspace.

Remote inside-sales role focused on upselling existing customers to higher-tier Aura memberships. Make daily outbound calls, consult on personalized protection solutions, meet monthly upsell and revenue targets, collaborate with team to improve approaches, and act as a trusted advisor by staying current on cybersecurity trends.

The Senior Software Engineer will develop a new Managed Service Provider solution for mobile security, focusing on feature development and complex projects, guiding initiatives from design to deployment.

Lead forecasting, capacity planning, and workforce insights for customer experience operations. Build and backtest forecasting models, maintain dashboards (Tableau, Databricks, Five9, Verint, Excel), manage vendor forecasts, perform scenario modeling, and deliver executive recommendations to align staffing with service and cost goals.