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Supports monthly, quarterly, and year-end close processes through journal entries, general ledger reconciliations, financial reporting, expense analysis, and travel expense processing. The role also assists with audits, internal controls, accounting automation, process standardization, expense coding, and cross-functional process improvement.

Identify, engage, and qualify high-value sales opportunities through account research and insight-led outreach across email, phone, and social channels. Use AI tools and CRM systems to personalize prospecting, maintain accurate data, and improve productivity. Partner with Account Executives to develop pipeline, qualify inbound and outbound leads, and refine messaging based on performance and feedback.

Monitor and respond to customers' social media reviews, comments, messages, and surveys across platforms. Ensure brand-aligned, timely, professional responses, identify sentiment trends, collaborate with clients, and perform additional operational duties as assigned. Hybrid role with shift work including nights and weekends.

The Sales Development Representative at Reputation is responsible for prospecting, educating, qualifying leads, and tracking customer interactions in Salesforce. They are the first point of contact for customers, requiring excellent communication skills and the ability to articulate business value.