About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more
The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be.
Today’s SDR at Reputation operates as a strategic, insight-led operator, combining:
Deep account research
AI-powered workflows
Commercial thinking
High-quality, relevant outreach
You will be responsible for identifying, engaging, and qualifying high-value opportunities, acting as the first meaningful interaction prospects have with our brand.
This role is ideal for individuals who thrive on thinking, learning, and executing with precision, rather than just high activity volume.
We hire and develop SDRs based on six core competencies:
Curiosity – You go beyond surface-level research to deeply understand accounts and buyer challenges
Coachability – You actively seek feedback and improve quickly
Consistency – You build disciplined workflows and execute reliably over time
Commercial Thinking – You prioritize the right accounts and focus on business impact
Communication Clarity – You craft clear, compelling, and relevant messaging
Commitment – You take ownership of outcomes and proactively solve problems
How You’ll Shape the Experience:
Conduct deep account and persona research to identify high-potential opportunities
Use AI tools and workflows to enhance prospecting, personalization, and productivity
Develop insight-led outreach across email, phone, and social channels
Qualify inbound and outbound opportunities with a strong focus on business value and fit
Partner closely with Account Executives to build and progress pipeline strategically
Continuously test and refine messaging based on performance and feedback
Maintain accurate and structured data in CRM (e.g. Salesforce)
Additional duties as assigned
The Skills That Set You Apart:
1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required)
Strong written and verbal communication skills
Ability to think commercially and prioritize effectively
High level of curiosity and learning agility
Comfort using (or willingness to learn) AI tools and modern sales technologies
Structured, disciplined approach to work and time management
Ownership mindset with a bias toward action
Experience using Salesforce or other CRM
Where You’ll Connect & Collaborate:
This role is fully remote in Arizona, allowing you to work from home day-to-day. You’ll collaborate closely with your team virtually through regular meetings, communication tools, and ongoing support to stay connected and successful in your role.
We operate as a remote-first organization, with a strong emphasis on:
Collaboration
Structured communication
Continuous learning and coaching
Be part of a modern, AI-driven SaaS company
Develop highly transferable commercial and strategic skills
Work in a culture that values growth, feedback, and performance
Build a strong foundation for a career in sales, marketing, or revenue leadership
Our Benefits & Perks
We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:
Paid Time Off:
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
Health and Welfare Benefits
Multiple medical and dental plan options, plus 100% company paid vision coverage
401k available through Fidelity
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Critical Illness, Accident & Hospital Indemnity insurance
Employee Assistance Program (EAP)
Access to a wide variety of perks and wellbeing apps:
- PerkSpot: Employee discount program
- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
- Omada: Virtual prevention and physical therapy program
- Ladder: Supplemental life insurance
- SoFi: Financial wellbeing platform with 1:1 advice
- Fetch: Pet insurance discount program
- Spring Health for Guardian: Virtual mental health support
- XP Health for Guardian: Virtual eyewear platform
- Rate.com: Mortgage services discount program
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
Skills Required
- 1+ years prior sales experience
- Good working knowledge of the Internet and social media
- Experience using Salesforce or other CRM
- Ability to work in a team environment
What We Do
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.
