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Creates and maintains technical documentation, translating complex information into clear, accurate content for users and stakeholders. The provided posting contains limited role-specific responsibilities or qualification details.

Supports Tier III operations and maintenance for customer WAN and LAN networks. Responsibilities include network monitoring, incident resolution, routing and firewall changes, troubleshooting, configuration, performance optimization, topology design, documentation, fault management, and coordination with users and implementation teams. The role requires expertise with Cisco, Juniper, Palo Alto, Cisco ASA, Forcepoint, routing protocols, VPNs, network security, and IT service management, with occasional COMSEC duties and after-hours incident response.

Administer and integrate Linux, UNIX, and Windows systems, networks, storage, and virtual environments. Configure infrastructure, troubleshoot complex hardware and software issues, provide Tier 1 and Tier 2 support, optimize capacity and performance, and contribute to systems and mission-architecture design within SOA environments. Communicate technical issues and resolutions to management and internal customers while maintaining reliable mission infrastructure.

Supports Tier III operations and maintenance for WAN and LAN networks. Configures, monitors, troubleshoots, and optimizes routers, switches, firewalls, network software, and operating systems. Resolves incidents, manages faults and performance, implements routing and firewall changes, evaluates network modifications, documents configurations, and coordinates with users and implementation teams. Requires after-hours incident response and may include limited COMSEC responsibilities.

Leads communications, stakeholder engagement, and customer experience initiatives for U.S. Coast Guard programs. Develops executive briefings, newsletters, reports, communication strategies, journey maps, engagement plans, and change management materials. Gathers and analyzes customer feedback and program metrics, recommends service improvements, supports governance activities, and coordinates across leadership, technical teams, and stakeholders. Ensures alignment with federal policies, branding, reporting standards, and continuous improvement goals.

Manages government budget execution for Intelligence Community customers, including spend plans, financial forecasts, commitments, obligations, expenditures, interagency agreements, and budget reports. Supports IPPBE milestones, budget submissions, fiscal guidance, portfolio reviews, program builds, and process improvements. Collaborates with government stakeholders, COTRs, Chiefs of Staff, U.S. government partners, and IC working groups while providing financial analysis, policy support, and strategic budget communications.

Leads Tier II network operations and workforce management while overseeing network design, maintenance, upgrades, security, performance monitoring, vendor relations, budgets, compliance, and customer issue resolution. Develops network solutions, designs, operating procedures, capacity plans, replacement budgets, and technology upgrade projects. Provides staff training, technical presentations, and coordination with integration and test engineers.

Leads Tier II network operations and workforce management, overseeing budgets, performance, stakeholder relationships, compliance, reporting, incident resolution, maintenance, upgrades, network design, security, capacity planning, hardware and software testing, vendor coordination, equipment installation, and staff training. Requires extensive experience, DoD IAT Level 2 compliance, and a TS/SCI clearance with CI polygraph.

Administer and support enterprise virtual desktop environments across multiple geographic locations and enclaves. Provide Tier 2 and Tier 3 support for Citrix and Azure Virtual Desktop, monitor infrastructure health and capacity, troubleshoot connectivity and performance issues, implement patches and upgrades, manage backups, certificates, licenses, and Group Policy deployments, and develop operational documentation. The role also supports modernization efforts, incident analysis, maintenance windows, after-hours mission-critical outages, and mentoring junior administrators.

Supports Tier III operations and maintenance for customer LAN and WAN networks. Responsibilities include monitoring performance, configuring and troubleshooting routers, switches, firewalls, and network software; resolving incidents; managing routing and firewall changes; optimizing topologies; documenting configurations; analyzing network performance; coordinating implementations; and maintaining communications systems. The role may include COMSEC duties and after-hours incident response.