Leidos Digital Intel IT sector is seeking a Program Analyst – Communications & Customer Experience (CX) to support the U.S. Coast Guard programs by leading communications, stakeholder engagement, and customer experience initiatives across mission, technical, and operational teams. This role focuses on translating complex program activities into clear, actionable communications while improving service delivery, user satisfaction, and program transparency. The analyst works closely with government leadership, program managers, and technical teams to ensure consistent messaging, effective management, and positive end-user experiences aligned with USCG priorities.
This is a Hybrid position with the expectation of 2 days onsite at CGHQ.
Key ResponsibilitiesDevelop and execute communications strategies supporting USCG programs, initiatives, and modernization efforts
Create and maintain program communications products including briefings, executive summaries, newsletters, and status reports
Serve as a liaison between program leadership, technical teams, and stakeholders to ensure clear and consistent messaging
Support customer experience (CX) initiatives by gathering feedback, analyzing user needs, and recommending improvements
Develop customer journey maps, stakeholder engagement plans, and change management materials
Track and analyze program performance metrics related to communications effectiveness and customer satisfaction
Support program governance activities including meeting coordination, action item tracking, and decision documentation
Ensure communications and CX efforts align with USCG policies, branding, and reporting standards
Contribute to continuous process improvement efforts across program operations and service delivery
Bachelor’s degree in Communications, Business, Public Administration, Information Systems, or a related field (or equivalent experience)
8+ years of experience supporting federal programs as a program analyst, communications specialist, or CX professional
Strong written and verbal communication skills, including experience briefing senior government stakeholders
Experience developing executive-level communications, reports, and presentations
Experience with Process planning Mapping and automation
Experience supporting customer experience (CX), stakeholder engagement, or change management initiatives
Strong analytical and organizational skills with attention to detail
Experience with ServiceNow
Experience working in Agile, hybrid, or traditional federal program environments
Experience using collaboration and project management tools (e.g., MS Teams, SharePoint, Jira, Confluence)
Must be a U.S. citizen and able to obtain a DHS Public Trust
Prior experience supporting DHS or U.S. Coast Guard programs
Experience supporting IT, data, cloud, or digital modernization programs
Familiarity with customer experience frameworks and human-centered design principles
Experience with federal reporting, governance, or PMO functions
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:July 29, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor’s degree in Communications, Business, Public Administration, Information Systems, or a related field, or equivalent experience
- 8+ years of experience supporting federal programs as a program analyst, communications specialist, or customer experience professional
- Strong written and verbal communication skills, including experience briefing senior government stakeholders
- Experience developing executive-level communications, reports, and presentations
- Experience with process planning, mapping, and automation
- Experience supporting customer experience, stakeholder engagement, or change management initiatives
- Strong analytical and organizational skills with attention to detail
- Experience with ServiceNow
- Experience working in Agile, hybrid, or traditional federal program environments
- Experience using collaboration and project management tools such as Microsoft Teams, SharePoint, Jira, or Confluence
- Must be a U.S. citizen and able to obtain a DHS Public Trust
- Prior experience supporting DHS or U.S. Coast Guard programs
- Experience supporting IT, data, cloud, or digital modernization programs
- Familiarity with customer experience frameworks and human-centered design principles
- Experience with federal reporting, governance, or PMO functions
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
