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Serve as a senior technical partner for Enterprise customers by designing, building, troubleshooting, and improving reliable Zapier automations. Translate business processes into scalable workflow architectures, integrations, and production controls. Lead technical account planning, architecture reviews, executive conversations, escalations, and AI implementation guidance. Partner with Customer Success, Product, and Engineering to improve adoption, retention, expansion, product quality, and the overall Enterprise customer experience.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Own the full mid-market sales cycle for Zapier’s AI-powered automation platform, including prospecting, discovery, negotiation, closing, and expansion. Build relationships from practitioners to executives, develop business cases around automation, and navigate complex deals with Solutions Engineering, Customer Success, and Product. The role also involves attending events, generating pipeline independently, and helping establish Zapier’s mid-market go-to-market motion.

Lead a GTM Analytics team supporting Marketing, Sales, RevOps, and Customer Operations. Manage embedded analysts, establish trusted reporting and QA processes, review SQL and dashboards, guide funnel, campaign, sales, support, forecasting, segmentation, attribution, and experimentation analysis, and deliver executive recommendations. Partner with GTM leaders and data engineers, coach analysts, and develop self-service analytics, automation, governed dashboards, metric documentation, and AI-assisted workflows.

Drive high-velocity pre-sales through live chat, demos, and email to qualify and convert leads. Create and manage a sales pipeline, demonstrate Zapier use-cases and APIs, and provide product feedback to improve sales collateral and processes. Collaborate cross-functionally and hit quota targets.

As a Staff Engineer for Revenue, you'll shape technical vision and architecture for billing and pricing systems, ensuring correctness while enhancing cross-team collaboration.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.