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Maintain, modernize, and evolve core XProtect platform components. Design and implement C#/.NET software, troubleshoot complex enterprise systems, build automation and tooling, collaborate with product, QA, and support, and support releases, modernization, and reliability improvements.

Lead and execute cross-functional strategic projects, perform qualitative and quantitative analyses, present recommendations to Executive Leadership and the Board, facilitate workshops, and drive alignment across regions and business units to translate strategy into measurable outcomes.

Lead development of integrations between a VLM-as-a-service platform and Milestone XProtect and other VMSes. Build Smart Client features, backend Python APIs, .NET components, tests, and CI/CD; own end-to-end delivery, production monitoring, and L2 support, plus documentation and platform extensibility.

Lead technical presales for complex video surveillance opportunities across India West. Design end-to-end VMS solutions, run demos/PoCs, prepare proposals/RFP responses, enable partners, mentor solution engineers, collaborate cross-functionally, and support deployments while managing priorities and regional travel.

Lead regional Finance, Accounting, IT, Legal, Facilities and admin teams across APAC to ensure financial stewardship, compliance, operational excellence and strong employee experience. Partner with Regional Sales and Global Functions to implement global initiatives, drive process improvements, manage risks, and support budgeting, reporting, tax and audit readiness.

Design and build a turnkey on-prem Kubernetes platform for on-prem, hybrid, and air-gapped environments. Implement reliable install/upgrade/rollback workflows, automation, backend services and APIs, observability, and operational guardrails. Collaborate with product and support teams to deliver a productized, maintainable platform experience.

Manage a portfolio of large enterprise accounts across the South Pacific. Build strategic account plans, strengthen relationships, identify upsell/cross-sell opportunities, coordinate proofs-of-concept and ensure successful project execution while monitoring market trends and partnering with channels and marketing to drive revenue growth.

Design, build, and scale automation frameworks and CI/CD quality gates for functional and non-functional testing. Develop automated validations (performance, reliability, stability, upgrade) and integrate tests into build and release pipelines while collaborating with DevOps and R&D to improve tooling and infrastructure.

Lead and coordinate high-impact customer and partner escalations across EMEA, drive cross-functional action plans and incident response, communicate status to executives, perform root-cause analysis, and recommend product and process improvements to preserve customer trust and prevent recurrence.

Build and maintain backend services in Go, design API contracts (REST/gRPC/OpenAPI), develop deployment and configuration workflows, containerize applications with Docker, work in Linux environments, and improve system reliability, scalability, and operational simplicity while contributing to architecture and best practices.