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Leads a global team of Partner Success Managers supporting strategic B2B partners using Mastercard Security Solutions. Oversees onboarding, adoption, retention, renewals, governance, performance insights, executive reviews, and revenue expansion. Builds joint growth plans, strengthens partner relationships, advocates for partner needs internally, and collaborates across Product, Sales, Marketing, Customer Success, and Partnerships to improve scalable partner outcomes.

Supports Mastercard sales, account management, and business development initiatives through customer growth analysis, project coordination, presentations, proposals, forecasting, and cross-functional collaboration. The role develops analytical, communication, relationship-building, and commercial strategy skills through an 18-month Launch Program. Participants initially shadow sales professionals before progressing toward direct customer engagement and account-level sales responsibilities.

Analyzes billing service requirements and coordinates pricing rate changes within the Mastercard Consolidated Billing System. Partners with business owners, release managers, developers, and software engineers to define functional requirements, evaluate solutions, document enhancements, support project lifecycles, coordinate user acceptance testing, ensure methodology compliance, and communicate changes to stakeholders and members.

Develop scalable full-stack Java applications using Spring Boot and microservices architecture. Contribute to software design, cloud readiness, automation, CI/CD, quality engineering, database and messaging integration, production support, and operational excellence. Coordinate project delivery across globally distributed teams and contribute to technology roadmaps, Agile development, and mentoring.

Develop and support secure, scalable full-stack applications for Mastercard’s B2B payment platform. Responsibilities include designing front-end applications, REST APIs, and backend services; writing and maintaining comprehensive tests; optimizing performance and reliability; implementing CI/CD workflows; troubleshooting production incidents; reviewing code; promoting engineering standards; and mentoring less-experienced engineers within an Agile environment.

Conduct functional, regression, API, performance, and resilience testing for payment solutions. Design and execute test cases, develop automated scripts, maintain test environments and CI/CD pipelines, and support BDD/TDD quality practices. Collaborate with engineers, product managers, and designers to improve test coverage and product quality. Document defects and results while contributing to cloud-native, microservices-based development and continuous delivery.

Develop AI-native, production-ready software, including agentic AI systems, multi-agent workflows, tool-using agents, and integrations. Evaluate AI models, apply emerging standards, and work across the full software development lifecycle. Deliver demos, workshops, and thought leadership to engineering leaders and executives while mentoring colleagues and advancing developer experience, code quality, and innovation.

Serves as Chief of Staff and strategic partner to the Head of Commercial Engineering. Drives cross-functional strategic execution, prepares executive communications and governance materials, coordinates product and technical alignment, translates operational data into recommendations, leads internal engagement initiatives, and represents leadership in key forums. Requires strong judgment, communication, analytical, stakeholder-management, and independent problem-solving skills in a complex technology or payments environment.

Supports Mastercard’s AML and sanctions compliance program through transaction monitoring, investigations, case coordination, customer communications, regulatory data requests, due diligence, risk assessments, and management reporting. Analyzes large datasets to identify suspicious activity, maintains compliance trackers and dashboards, supports audits and governance processes, and coordinates remedial actions across global stakeholders. Requires Spanish and English fluency, AML knowledge, strong analytical and organizational skills, and experience in a regulated financial environment.

Manage strategic customer agreements and complex deals across assigned countries. Develop business cases, financial models, deal structures, and contract reviews while advising sales teams and senior executives. Collaborate with legal, accounting, tax, and finance stakeholders to optimize profitability and ensure regulatory and contractual compliance. Conduct financial and operational analysis, facilitate executive reviews, train account teams, and monitor deal performance commitments.