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Support global product execution for Mastercard Business Intelligence by translating customer needs into requirements and user stories, coordinating with Product, Engineering, UX, and business partners, tracking delivery progress and risks, validating functionality, maintaining documentation, supporting launches, monitoring adoption metrics, and contributing to backlog prioritization and continuous product improvement.

Own the roadmap and backlog for Mastercard’s technical fraud decision-management platform. Define requirements, epics, features, and acceptance criteria; prioritize work across engineering teams; coordinate stakeholders, demos, deployments, compliance evidence, risk assessments, and post-launch feedback. Bridge business and engineering needs, monitor delivery, support agile ceremonies, manage technical imperatives, and mentor other product managers.

Supports commercialization of Mastercard’s Consumer Acquisition & Engagement solutions across North America. Creates product narratives, presentations, case studies, and sales enablement materials; coordinates cross-functional go-to-market initiatives; monitors competitors and market trends; and drives priority projects, communications, events, and stakeholder alignment from concept through execution.

Owns the roadmap and backlog for Mastercard’s Java-based Decision Management Platform supporting fraud prevention and identity validation. Partners with engineering and stakeholders to define requirements, prioritize features, manage technical dependencies, facilitate agile delivery, oversee demos and releases, and incorporate post-launch feedback. The role also handles product risk assessments, regulatory evidence, vulnerabilities, deployment gating, and scrum master responsibilities.

Oversee Mastercard network Incident, Problem, and Change Management processes. Monitor ITSM compliance, audit tickets, lead root cause analysis and remediation tracking, evaluate network changes, analyze network performance, prepare executive post-incident reviews, improve service management processes, and coach team members on ITIL and ITSM requirements.

Oversee IT service management processes for network operations, including incident, problem, and change management. Analyze network performance and integrity, audit tickets, lead root-cause analysis and remediation tracking, prepare major-incident reviews, monitor KPI adherence, and improve ITSM processes. The role also provides technical guidance on network operations, change governance, reporting, and information security requirements.

Owns the roadmap and backlog for Mastercard’s technical fraud decision-management platform. Responsibilities include gathering and documenting requirements, prioritizing features, coordinating engineering teams, managing dependencies, facilitating Agile ceremonies and demos, overseeing deployments, supporting compliance and risk assessments, and incorporating stakeholder feedback. The role bridges business and technology to deliver scalable platform capabilities from ideation through production.

Oversee Mastercard network operations ITSM processes, including incident, problem, and change management. The role audits tickets, conducts root cause analysis, tracks remediation, evaluates network changes, analyzes network performance, reports KPIs, supports post-incident reviews, and improves service management processes. It also provides coaching and ensures network integrity, availability, security, and adherence to ITIL and ITSM requirements.

Leads architecture, design, and delivery of scalable software and analytics platforms. Provides technical direction, mentors engineers, conducts code reviews, resolves complex development and production issues, and collaborates with global cross-functional teams. Develops backend applications using Java and PostgreSQL, contributes to ReactJS frontends, improves CI/CD and testing practices, and communicates technical decisions to diverse stakeholders.

Oversee ITSM processes for Mastercard network operations, including incident, problem, and change management. Analyze network performance and integrity, conduct root cause analyses, audit service tickets, track remediation, and ensure change documentation and approvals meet policy requirements. Produce leadership reporting, prepare major-incident postmortems, identify process improvements, and coach team members on ITIL and ITSM practices.