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Manage Mastercard’s Test & Learn experimentation platform by developing product strategy, translating user needs into roadmaps, owning feature development, writing requirements, collaborating with engineering and design, and measuring product impact.

Leads Mastercard’s European Customer Care Performance Team, driving customer-centric operational excellence across incident detection, communication, monitoring, and resilience. Coordinates P1/P2 incident response, translates technical events into customer and business impact, represents customer needs, and partners with Product, Engineering, and regional teams. Establishes monitoring capabilities, health metrics, and dashboards to identify trends, risks, and improvement opportunities while leading transformation and continuous improvement.

Own product workstreams for Mastercard’s Test & Learn experimentation platform, using customer research, market insights, usage data, and stakeholder feedback to shape roadmap decisions. Partner with engineering, design, sales, marketing, and regional teams to deliver scalable capabilities, support adoption, and prepare go-to-market materials. Identify opportunities for AI-enabled experimentation and optimization, advise market-facing teams, and mentor junior product professionals.

Provides Tier II network operations support across a global EMEA follow-the-sun environment. Responsibilities include troubleshooting root causes, implementing network fixes, monitoring performance, supporting infrastructure projects, managing change control, documenting solutions, and producing incident reports. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, and network monitoring, with occasional off-hours and weekend on-call support.

Provides advanced Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting and resolving network incidents, performing root-cause analysis, implementing permanent fixes, monitoring network performance, coordinating controlled changes, supporting infrastructure projects, documenting solutions, and producing reports. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, and network monitoring, with on-call weekend support and occasional off-hours work.

Owns roadmap strategy, prioritization, research, requirements, go-to-market planning, commercialization, and adoption for Mastercard Gateway Core Processing products. The role translates customer, market, regulatory, and competitive insights into scalable payment solutions across domestic, international, alternative, and card-present payment capabilities. It coordinates with global and regional product leaders, sales, marketing, technology, delivery teams, customers, and partners to execute product strategy and achieve business outcomes.

Design, develop, and maintain scalable full-stack software, microservices, APIs, database solutions, and enterprise applications for Mastercard’s B2B payment platform. Collaborate with product, architecture, quality engineering, and DevOps teams throughout the Agile lifecycle. Participate in architecture reviews, code reviews, testing, production support, incident resolution, monitoring, performance optimization, and continuous improvement.

Provides Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting root causes, implementing permanent fixes, analyzing network performance, managing routing and firewall infrastructure, supporting projects, documenting changes, producing incident reports, and coordinating network changes through formal controls. The role requires advanced routing and switching expertise, firewall experience, automation knowledge, incident response skills, and participation in an on-call weekend rota.

Leads Mastercard’s global AI Engineering organization within the AI Center of Excellence. Oversees enterprise AI product delivery from design through production, scaling reusable AI assets, agentic solutions, automation, and shared capabilities. Ensures reliability, security, governance, compliance, and operational excellence in regulated environments. Partners cross-functionally to deliver measurable business outcomes and leads the development of global AI engineering leaders, architects, and engineers.

Own product workstreams for Mastercard’s Test & Learn experimentation platform. Translate customer research, market insights, usage data, and business priorities into roadmap decisions and measurable outcomes. Partner with engineering, design, sales, marketing, and regional teams to deliver scalable capabilities, support adoption, and prepare launches. Identify AI applications, guide market-facing teams, and coach junior product managers.