Top Tech Jobs & Startup Jobs

Lead design and development of automated test frameworks and cloud-based test infrastructure. Write API-level automated functional tests, maintain CI/CD test jobs, perform exploratory and performance/load testing, participate in Scrum, code reviews, observability, root-cause analysis, and collaborate with cross-functional teams to ensure scalability, availability, and reliability of microservice-based systems.

The HR Apprentice will support HR functions including onboarding, administration, employee communication, and event organization while learning about the employee lifecycle and HR tasks.

Lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration. Translate business goals into AI use cases, drive field execution, support deal strategy, run customer workshops, create proposals and pricing, capture customer insights, and partner cross-functionally to prioritize AI-led opportunities and pilots.

Lead enterprise AI transformation by advising customers, designing agentic AI architectures, delivering rapid POCs, integrating CX/CRM systems, building evaluation and automated evaluation pipelines, and scaling responsible AI solutions while mentoring teams and codifying reusable frameworks.

The AI Architect at Genesys will bridge AI product management and customer teams, driving growth, technical demonstrations, and AI integration while influencing decision-makers.

Build and manage strategic relationships with Technology Solutions Distributor partners, drive regional pipeline and bookings, recruit and develop high-performing partners, support demand generation and account mapping, and align partners with Genesys sales teams. The role requires partner coaching, opportunity qualification, forecasting, cross-functional collaboration, and accountability for monthly, quarterly, and annual revenue goals. Travel of up to 50% is required for conferences, events, and partner engagement.

Supports Customer Success finance through renewal, retention, pipeline, ARR, and SaaS-metric analysis. Leads renewal target planning, Technical Account Manager program P&L visibility, executive reporting, and strategic recommendations. Partners with Finance and Customer Success leaders on resource allocation and retention strategies while improving reporting through AI tools, automation, and analytics. Owns a finance web portal and translates complex financial and operational data into actionable insights.

Own the professional services sales cycle for mid-market customers, including solution shaping, proposals, statements of work, pricing, deal closure, and account expansion. Partner with account executives, delivery, product, and leadership teams to align services with customer outcomes, platform adoption, AI expansion, and transformation goals. Build customer relationships, manage concurrent opportunities, and position services within the CCaaS and UCaaS ecosystem.

Lead enterprise-scale ServiceNow platform engineering across ITSM, ITOM, ITAM, CSM, CMDB, integrations, automation, and AI capabilities. Own complex technical designs, engineering standards, platform governance, performance, security, reliability, and critical incident response. Drive integrations, SDLC, DevOps, CI/CD, automated testing, and responsible AI adoption. Partner with architects, security teams, product owners, and senior stakeholders while mentoring engineers and guiding multi-stream initiatives.

Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.