HR Generalist (Apprentice)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Please note: This is a 12 month Fixed Term Contract.

Join our dynamic and fast-growing site as an HR Apprentice at Genesys France !

What will you do & learn?

A bit of everything! During an HR apprenticeship at Genesys, you'll play a crucial role in supporting the HR Manager France in various HR and labor relations tasks. You'll learn about tasks related to the complete employee lifecycle. You'll be involved in setting up the economic and social database and preparing company agreements. As you progress, we'll broaden your tasks by giving you challenging assignments, to maximize your learning opportunities.

What You’ll Do:

• Supporting the onboarding process of new employees, including arranging necessary documents and taking part in the local induction programs.

• Acting as a point of contact for employees with HR-related queries.

• Contributing to HR administration, such as maintaining personnel records, processing changes, creating offer letters, employment agreements, benefit registration

• Assisting in coordinating and organizing HR workshops and events

• Contributing to employee well-being and team-building initiatives.

• Maintaining and updating HR Systems, incl. running reports

• Assisting with ad-hoc projects and HR-related tasks for the EMEA region.

What You’ll Bring:

• You're in your 5th year of a Master's degree in human resources or labor law.

• You are fluent in both French and English (level C2).

• You are curious, motivated, and eager to learn and progress.

• You have excellent interpersonal and communication skills.

• You have good organizational and analytical mindset

We offer:

• Flexible working hours

• Opportunity to work in an international environment.

• Compensation in regards with your level of education and age

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.