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Drive AI pipeline and revenue growth across enterprise accounts in Korea. The role involves consultative selling of AI, Generative AI, and Agentic AI solutions; engaging senior business and technology leaders; developing use cases, value propositions, business cases, and transformation roadmaps; creating new demand; managing complex sales cycles; and partnering with account executives, technical specialists, consultants, customer success teams, and partners to convert opportunities into revenue.

The Senior Solution Consultant supports complex enterprise sales by conducting technical discovery, workshops, demos, RFx responses, solution design, and architecture documentation. The role maps customer business and technical needs to Genesys solutions, develops reusable integrations and infrastructure solutions, and presents business value to executive stakeholders. Responsibilities include leading presales teams, creating sizing calculations and diagrams, advising on CCaaS and AI technologies, and collaborating with sales, partners, architects, engineers, and services teams.

Manage and expand Genesys’ partner ecosystem across the Nordics by driving SaaS solution sales, recruiting strategic partners, developing joint business and marketing plans, enabling partner sales teams, managing pipelines and forecasts, negotiating agreements, and collaborating with direct sales and alliances teams. The role requires executive-level relationship building, complex sales-cycle leadership, revenue attainment, Swedish and English fluency, and travel up to 50%.

Lead strategic AI and experience orchestration engagements with account teams to accelerate adoption of Genesys AI capabilities. Shape AI use cases, lead workshops, influence deal strategy, support proposals/pricing, and drive sales enablement and field execution across the AI portfolio to deliver measurable customer outcomes.

Design, build, and operate scalable, secure cloud-native messaging and social integrations. Implement message routing, delivery, tracking, analytics, observability, automated tests, and CI/CD. Collaborate with product, security, and operations, participate in on-call rotations, drive reliability and performance improvements, and influence architectural direction while using AI-assisted engineering tools responsibly.

Supports general accounting activities including journal entry preparation and posting, transaction analysis, account reconciliation, and month-, quarter-, and year-end close. Ensures accurate, compliant, and properly documented accounting records. Collaborates with Finance teams, supports audits, responds to accounting inquiries, and contributes to process improvement, automation, AI-assisted workflows, system enhancements, testing, and implementation initiatives.

The Account Executive drives new business acquisition and manages existing customer relationships by aligning their needs with Genesys solutions, ensuring satisfaction and retention through effective engagement and strategic growth initiatives.

Produces end-to-end product walkthrough screencasts, UI demonstration videos, workflow tutorials, motion graphics, diagrams, icons, callouts, thumbnails, and branded templates. Partners with curriculum designers and product stakeholders to create accurate, accessible learning content aligned with instructional objectives. Maintains visual consistency, audio and color quality, captions, asset libraries, source files, and version control while applying genAI tools to improve production efficiency.

Owns production support and administration for Salesforce Sales, Service, and Revenue Cloud environments and connected enterprise integrations. Responsibilities include resolving complex application, data, integration, automation, and user issues; managing security, configurations, workflows, reports, and dashboards; maintaining data quality; conducting root cause analysis; supporting releases; documenting procedures; and driving process improvements and AI-enabled support automation. The role partners with business and technical stakeholders to improve platform reliability, scalability, and operational efficiency.

Designs, develops, deploys, and supports cloud-native integrations across Salesforce, Zuora Billing, Workday, and AWS. Owns API and event-driven architectures, data mappings, resilience, observability, infrastructure as code, testing, and production troubleshooting for Order-to-Cash processes. Builds governed AI integrations using Amazon Bedrock, SageMaker, RAG, MCP, and agent workflows, applying security, PII protection, evaluation, and cost controls. Partners cross-functionally to establish reusable integration standards and provides Tier 2 and Tier 3 support.