Top Tech Jobs & Startup Jobs

Leads activation and amplification of customer stories and proof through integrated, multi-channel marketing campaigns. Develops campaign models, content portfolios, and playbooks; coordinates customer content for major events; partners with digital, social, communications, field marketing, events, campaigns, sales, and customer success teams; manages cross-functional workstreams; and defines KPIs to measure reach, engagement, reuse, field utilization, and business impact.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Administer, configure, monitor, and continuously improve the ServiceNow platform. Responsibilities include managing access controls, forms, workflows, Service Catalog items, reports, integrations, data quality, incidents, upgrades, releases, documentation, and basic automation. The administrator collaborates with engineers, architects, process owners, and global stakeholders to troubleshoot issues, maintain governance and security standards, support ITSM capabilities, and improve platform performance and user experience.

Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.

Lead development of full-stack CRM integrations and cloud-native services across Salesforce, ServiceNow, Zendesk, telephony providers, and AWS. Build scalable UIs, REST APIs, event-driven systems, automated tests, and infrastructure. Improve reliability, performance, monitoring, alerting, and incident response while participating in on-call operations. Influence architecture, review code, mentor engineers, troubleshoot production incidents, and apply AI-assisted development practices responsibly.

Leads Genesys’ AI product marketing strategy, including positioning, messaging, competitive differentiation, go-to-market programs, launches, customer proof, analyst engagement, and seller enablement. Partners with Product, Engineering, Sales, Customer Success, and Marketing to translate complex AI capabilities into compelling enterprise value. Represents Genesys externally as an AI thought leader and builds and develops a high-performing product marketing team while measuring impact across pipeline, adoption, seller effectiveness, competitive wins, and market perception.

Design, develop, and operate production-grade agentic AI systems and conversational interfaces. Build scalable machine learning pipelines, integrate LLM-powered agents, and productionize APIs and microservices with strong reliability, security, and observability. Collaborate with research, engineering, and product teams to turn prototypes into robust solutions. Write tested, maintainable Python code, review code, mentor peers, and contribute to architecture and technical standards.

Support and mature enterprise FinOps practices for cloud and AI environments. Monitor and report spend, enforce tagging and cost allocation, track AI-specific metrics (tokens, GPU hours), identify optimization opportunities, maintain FinOps tooling and dashboards, and provide financial inputs for governance and PMO reviews.

Lead and scale an EMEA team of AI and experience orchestration overlay sellers. Coach specialists, establish operating models, drive AI-focused sales motions, partner with Account Executives and sales leadership, support strategic enterprise opportunities, and translate customer challenges into AI use cases and measurable value. Monitor market and competitive trends while collaborating with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness.

Design, develop, test, deploy, and maintain frontend software for AI-powered conversational products. Build Angular-based user experiences using JavaScript, TypeScript, HTML, and CSS; consume REST services; participate in code reviews; follow UX, security, accessibility, and Agile practices; and collaborate across frontend, backend, eventing, and storage layers.