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The Senior Specialist, Client Operations role involves resolving client issues, analyzing information, improving client experience, and guiding team members, with a focus on operational and client services.

Lead and mentor engineering teams to design and build scalable, secure full‑stack systems. Drive architecture, simplify workflows, create reusable patterns and tooling, apply AI-enabled capabilities responsibly, and ensure reliability, observability, testing, and disciplined deployments for production systems.

Lead engineering strategy and market intelligence through competitor and technology research, strategic planning, and program leadership. Produce executive-ready insights, coordinate cross-functional workstreams, drive milestone tracking and reporting, and evaluate emerging technologies (AI, cloud, data) to inform priorities and investments.

Lead enterprise architecture efforts by defining and implementing scalable, high-performance solutions and standards. Advise senior management, design microservices and web-based n-tier applications, optimize technology assets, ensure compliance with architectural methodologies, and oversee architecture activities across the organization.

Lead production and reporting of strategic metrics and BI solutions. Design and maintain dashboards, reports, ETL, and data integrations; analyze trends; partner with stakeholders to define measurement plans and improve processes; oversee Snowflake and relational database implementations for enterprise financial reporting.

The Cloud Support Engineer will optimize cloud infrastructure in accordance with FedRAMP controls, manage identity and access systems, support incident response, and ensure compliance with data protection standards, among other responsibilities.

The role involves supporting financial analysis, reporting, forecasting, planning, and management reporting for the Investments & Wealth business, while collaborating with stakeholders to enhance workflows and reporting processes.

The Cloud Support Engineer will optimize cloud infrastructure, manage identity and access mechanisms, respond to incidents, and ensure data compliance with FedRAMP High controls.

The Director, Corporate Communications will manage external communication strategies, oversee a team, and collaborate with key stakeholders to uphold and promote the company's reputation.

The Senior Vice President, Client Processing Manager will manage client processing teams, oversee complex client account operations, enhance client satisfaction, and implement process improvements.