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The Marketing Manager, Campaigns will lead global marketing initiatives targeting the manufacturing industry by planning and executing integrated campaigns for supply chain management SaaS software. Responsibilities include aligning campaigns with business goals, adapting to market dynamics, managing budgets, analyzing performance metrics, and coordinating with cross-functional teams to ensure successful outcomes.
The Customer Support Manager will lead a team of support engineers, focusing on customer service excellence, team productivity, and backlog reduction. The role involves mentoring staff, managing customer escalations, analyzing performance metrics, and integrating supply chain expertise to enhance customer satisfaction. Experience with GPT technology is preferred.
The Associate Technical Consultant participates in AGILE projects to deliver Supply Chain Management solutions primarily using SaaS on Azure. Responsibilities include software configuration, integration development, technical support during testing phases, troubleshooting issues, and risk identification.
The Customer Success Manager manages customer relationships to ensure satisfaction and adoption of Blue Yonder solutions. Responsibilities include monitoring adoption metrics, conducting business reviews, advising on best practices, and enhancing client value through strategic planning and engagement activities.
The Support Engineer II will provide technical and functional support for the BY WMS system, ensuring customer satisfaction through effective communication and problem resolution. They will collaborate with customers and teams to improve service quality while adhering to service level agreements. Continuous improvement in service operations and implementation of monitoring practices are key responsibilities.
The Technical Consultant will specialize in Blue Yonder product implementation, configuration, and integration. Responsibilities include incident resolution, design reviews, and collaborating with various teams to ensure effective onboarding and upgrades for clients. Strong analytical skills and a good understanding of Oracle RDBMS is required for assessing application setups and driving service improvements.
The Support Engineer II will provide functional and technical support for customers of Blue Yonder’s SaaS and On-Prem solutions in Supply Chain Planning. Responsibilities include managing customer relationships, documenting knowledge, assisting with upgrades and deployments, and collaborating with experts for complex issues.
The Senior Support Engineer I will provide customer-focused technical support for BY WMS systems, ensuring customer satisfaction through effective issue resolution and service delivery. They will collaborate with various teams to improve solution stability and participate in early implementation projects, as well as demonstrate technical expertise in SaaS tools and processes.
The Support Engineer will assist global customers with Supply Chain Solution support during onboarding, go-live, and steady state phases. Responsibilities include resolving customer cases, attending case training, ensuring customer satisfaction, collaborating with internal teams, and building competency in tools and technologies.
The Software Engineer II will develop and manage the Blue Yonder Platform's identity, access, and API management services, including working with product managers on design and testing. Responsibilities include creating API integrations, translating business needs into API models, and researching new technologies.
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