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Build and evaluate measurement frameworks and ML models to analyze customer journeys and conversational/support data. Design experiments and surveys, partner with Data Engineering to create scalable metrics/views, and produce Power BI dashboards to communicate insights. Apply advanced statistical methods, clustering, survival and Markov models, generative AI/RAG techniques, and mentor junior data scientists.

Manage small-to-medium onsite customer projects in infrastructure and cloud, oversee P&L and financial forecasts, develop business opportunities, manage client relationships and a project team (<7), and ensure delivery against budgets and SOAR approvals.

Lead service and solution lifecycle planning, ensuring pricing conformance, end-to-end delivery, sales readiness, and revenue/margin targets. Perform business analysis, root-cause identification, stakeholder collaboration, and lead initiatives to improve operational and financial performance.

Lead L3 Windows Server engineering for HA/DR and hybrid cloud. Design and operate Hyper-V and Failover Clustering (S2D), deploy and manage Azure Stack HCI integrations, perform deep performance troubleshooting (PerfMon/WPA/ETW), automate via PowerShell, support incident resolution, and mentor L1/L2 teams while documenting runbooks and RCA.

Supervise a sales operations team handling quote-to-cash processes: quoting, pricing, deal registration, order management, billing/invoicing, system configuration, reporting, people management, process improvements, and cross-team escalation and coordination.

Lead delivery of large/moderately complex customer IT/Cloud infrastructure programs, manage P&L and project financials, drive business development, oversee client relationships, and manage teams (<20), mentoring and providing performance feedback.

Provide L2 technical support for HPE/Juniper campus and data-center switching products. Troubleshoot complex routing/switching issues, manage customer cases to resolution, liaise with engineering, create knowledge, and contribute to product readiness, automation and continuous improvement.

Designs, verifies, and implements enterprise technical solutions for cloud and data center transformations. Leads technical assessments, coordinates installations/migrations across networks, applications, and platforms, manages consultant teams, contributes to sales and proposals, fosters knowledge sharing, and advises on strategy and complex multi-technology integrations.

Lead and manage large, complex, high-risk customer projects and financials (P&L), drive business development, oversee teams (<40), mentor staff, and manage senior client relationships for enterprise cloud transformation programs.

Lead technical design and delivery of enterprise IT solutions across networks, applications, and platforms. Manage consultant teams, produce proposals, support sales, perform technical assessments, and implement migrations and installations while driving knowledge sharing and reuse.