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Provide 24x7 technical support for enterprise wired/wireless networking and ClearPass NAC. Troubleshoot connectivity, authentication (802.1X, RADIUS), analyze logs and packet captures, document resolutions, and escalate complex cases to senior engineers while following SLAs in a hybrid, rotational support environment.

Develop, deploy, and maintain cloud application modules for hybrid environments. Design and automate test plans, debug and deploy code, and collaborate on cloud, virtualization, containerization, and CI/CD solutions.

Lead account teams to grow HPE share with major retail, service and media customers. Develop and execute account business plans, propose HPE full-portfolio IT solutions, build CxO relationships, drive high-value proposals, negotiations and closures, and coordinate with product sales, presales engineers and partners.

Responsible for architecting and designing enhancements for HPE storage products, developing test automation frameworks, and collaborating with various engineering teams.

Lead end-to-end product strategy and roadmaps for complex products/portfolios. Define value propositions, customer segments, and business cases. Translate market requirements into product plans; drive cross-functional alignment across engineering, supply chain, and marketing. Mentor teams and influence stakeholders with data-driven analysis through the product lifecycle.

Lead spare parts sourcing intelligence for enterprise hardware (servers, storage, networking). Deliver analytics-driven insights to predict and mitigate shortages, support sourcing negotiations, track supplier performance, optimize kitting and repair operations, and enable digital/AI-enabled improvements to sourcing and supply assurance.

Design, build, and deploy prompt-engineered AI agents and copilots for sellers. Create and tune prompts, connect LLMs to GTM systems (Salesforce, Snowflake, Databricks), ship production workflows, run experiments, monitor performance, and drive field adoption while ensuring security, privacy, and responsible AI governance.

Design, build, and operate agentic AI workflows and MCP servers for an LLM-based network operations assistant. Implement LangGraph orchestration, RAG/memory systems, evaluation frameworks, and production integrations (Kubernetes, CI/CD, containers, FastAPI). Collaborate with domain experts, ensure observability, and drive reliability of non-deterministic AI systems at scale.

Design, develop, test, deploy, and maintain cloud application modules. Implement CI/CD and Kubernetes orchestration, troubleshoot deployments, and collaborate with teams to deliver cloud-native solutions while adhering to security policies.

Manage and grow a presales team supporting HPE networking sales: set direction, allocate resources, coach technical presales staff, partner with sales on account strategy, build solutions, and ensure revenue and performance targets are met.