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Provide technical support for HPE Mist Assurance networking solutions by triaging customer issues, following troubleshooting procedures, analyzing logs, reproducing basic problems, meeting SLAs, escalating complex cases, and maintaining knowledge documentation. The role requires foundational enterprise networking, IP, authentication, wireless, and routing knowledge, strong communication, ticket prioritization, and willingness to learn. Experience with cloud solutions and certifications such as JNCIA or CCNA is preferred. The position is hybrid, requiring approximately two office days per week.

Provides advanced technology consulting for enterprise IP and data center networks. Reviews software defects, performs network health checks, analyzes configurations and upgrades, evaluates designs, and recommends improvements to reliability, scalability, security, and performance. Supports Juniper feature and product deployments, documents customer solutions, identifies automation opportunities, and collaborates with customers and internal teams on technical implementations and problem resolution.

Provides technical support for HPE Mist Assurance networking customers by triaging tickets, troubleshooting common wired, wireless, cloud, and IP networking issues, analyzing logs, reproducing issues, meeting SLAs, escalating complex problems, and maintaining knowledge-base documentation. The role requires strong communication, foundational enterprise networking knowledge, independent ticket prioritization, and willingness to develop technical skills.

The Signal Integrity Engineering Director leads a team of engineers implementing PAM4 SerDes and developing signal integrity rules for hardware networking systems, overseeing product development and resolving escalations.

Design, maintain, and optimize Jenkins CI/CD pipelines and automation frameworks. Develop Jenkinsfile implementations using Declarative or Scripted Pipelines, troubleshoot build and deployment failures, monitor pipeline performance, and improve reliability, scalability, and security. Participate in incident resolution, root-cause analysis, and continuous improvement while collaborating across teams in a fast-paced environment.

Lead the vision, strategy, roadmap, and delivery of an AI-driven network troubleshooting platform spanning networking, security, WAN, campus, and data center environments. Partner with engineering and cross-functional teams to translate complex technical requirements into product capabilities, prioritize initiatives, and influence stakeholders across business units. Apply deep networking expertise and emerging AI technologies to improve observability, troubleshooting, and operational workflows.

Monitors enterprise customers’ IT environments for security events and threats, assesses vulnerabilities and compliance, triages alerts, responds to incidents, coordinates with escalation teams, and supports ITIL-based change, problem, and incident management. The role also contributes to service improvement projects and communicates with technical and non-technical stakeholders.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

Design, develop, bring up, debug, validate, and release high-performance computing printed circuit board assemblies. Collaborate with power, mechanical, thermal, signal integrity, firmware, and vendor teams; conduct design reviews; create specifications, test plans, and manufacturing documentation; track and resolve issues; and support designs through production ramp-up.

Serve as a technical presales advisor to account managers, partners, and customers—leading discovery, technical assessments, and solution design for HPE networking (wired/wireless, routing, SD‑WAN, SASE). Deliver demos, proposals, and RFP responses, collaborate with architects, and maintain vendor expertise to drive technical wins in a high‑velocity sales environment.