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Acquire, grow, and retain mass-affluent and Preferred Program bank customers via consultative sales. Build deep client relationships, meet investment and referral goals, coordinate with financial center partners, maintain product knowledge, and comply with licensing, risk, and regulatory requirements.

Sell, retain, and grow Preferred Program and mass-affluent customers through consultative sales. Advise clients on financial products, meet investment and referral goals, collaborate with financial center teams, lead outreach and community events, and maintain required licenses and registrations while managing risk and delivering excellent customer experience.

Acquire, grow, and retain mass-affluent and Preferred Program customers through consultative sales. Provide needs-based financial solutions, meet brokerage and referral goals, partner with financial center teams and Investment Executives, maintain product knowledge, lead outreach and events, ensure compliance and SAFE Act/NMLS registration, and perform occasional local and overnight travel.

Drives treasury management business development, new sales, cross-selling, client retention, and strategic advisory services. Identifies client needs, presents working capital and payment solutions, manages sales pipelines in CRM, develops C-suite relationships, supports relationship managers, resolves client issues, and delivers client service reviews. The role also mentors team members, communicates product initiatives, manages implementation expectations, and ensures proper account documentation and agreements.

Research and process voluntary, involuntary, and impound vehicle repossession assignments using skip-tracing tools and multiple systems. Review cancellations, redemptions, vendor invoices, and towing, storage, and repair fees; negotiate or approve charges and process adjustments. Maintain accurate documentation, follow state and federal laws, manage risk, communicate with third parties, and support positive customer outcomes.

Own the strategy, roadmap, and delivery of Fifth Third Bank’s instant payments capabilities across RTP and FedNow. Lead discovery, prioritization, requirements, product lifecycle management, stakeholder alignment, risk controls, regulatory compliance, network relationships, and continuous improvement. Partner with Technology, Operations, Risk, Compliance, Legal, Treasury Management, and Product Commercialization teams to deliver scalable payment solutions and support commercialization.

Leads a multi-layer SBA inside sales organization, overseeing daily pipeline throughput, application quality, SLA adherence, queue management, compliance, and borrower experience. Translates divisional strategies into team plans, coaches Team Leads and sales representatives, partners with Credit and Closing, resolves bottlenecks, monitors Reg B requirements, and develops emerging leaders. Requires SBA lending expertise, knowledge of SBA 7(a), 504, and Express programs, deal structuring, reporting, and high-volume sales leadership.

Reviews and processes vendor invoices, obtains approvals for fees exceeding allowable limits, posts incoming checks and wires, monitors unapplied funds, processes charge-offs, and prepares reports. The role follows investor, legal, departmental, compliance, and confidentiality requirements while using multiple banking systems. It operates under close supervision in an office environment and has no supervisory responsibilities.

Originates, closes, services, and liquidates government-guaranteed small business loans, including SBA 7(a), 504, USDA, and conventional products. Generates new business through prospecting, networking, seminars, and community relationships; analyzes financial data and credit risk; coordinates loan documentation; maintains internal and external partnerships; and ensures compliance with SBA procedures, bank policies, and regulatory requirements while meeting production and client experience goals.

Review and decide complex small-business loan applications up to $2 million, performing financial statement spreading, global cash flow and balance sheet analysis, credit recommendations, risk assessment, due diligence, and loan structuring. Communicate decisions and negotiate terms with originators, monitor portfolios, recommend process improvements, and mentor credit analysts and peers.