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As a Senior Support Analyst, you will ensure excellent customer service for billing inquiries, service requests, and complaints while improving customer relations. You will monitor client issues, educate customers about new releases, and maintain proper procedures for software operation, all under supervision. Continuous self-improvement in AxiomSL products is also required.

The role involves building and maintaining relationships with senior-level decision makers at key accounts, aiming to enhance customer satisfaction and increase revenue. Responsibilities include conducting meetings, addressing customer issues, and promoting the organization's products and services.

The Product Analyst Specialist is responsible for implementing and configuring software according to project requirements. They conduct customer workshops, provide training, perform installations, and maintain precise documentation. They also contribute to sales with functional and technical information to support proposals and product understanding.