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Handle Auto and General Liability claims: investigate, interview witnesses, evaluate liability, set reserves, negotiate and settle claims, prepare reports, and escalate unusual exposures. Requires state adjuster licensing and collaboration with team leaders.

Lead and execute claims process transformation initiatives using data-driven analysis, AI-enabled tools, and change management. Document current-state processes, design improvements, coordinate IT and business stakeholders, implement automation, and maintain process and training documentation to improve efficiency and customer experience.