Position Overview:
The VP, Subrogation Recovery Unit Manager is responsible for leading the subrogation recovery function for property, auto claims, and workers compensation, with a focus on managing external subrogation vendors, internal recovery team, legal and claims teams. In addition, this position will provide oversight to ESIS’ external claim investigation vendor. This role ensures optimal financial results, operational excellence, and effective collaboration across claims, underwriting, and senior leadership.
Key Responsibilities:
- Oversee and manage all external subrogation vendors, including subrogation legal teams, ensuring high performance in day-to-day recovery operations for property and auto matters. In addition, oversee internal recovery team, primarily workers compensation.
- Lead and develop the internal management and claims team responsible for supervising outside vendors and handling subrogation claims.
- Drive financial accountability for the recovery results delivered by external vendors, including monitoring KPIs, budgets, and settlement outcomes.
- Exercise closing and settlement authority on the highest value and most complex claims, ensuring compliance with company standards and maximizing recovery.
- Serve as the primary liaison with senior leadership, providing regular updates, strategic recommendations, and performance reporting.
- Collaborate closely with underwriting teams to share insights, trends, and recovery opportunities that impact risk selection and pricing.
- Interface with claims property and auto disciplines to ensure seamless coordination and alignment of recovery strategies.
- Maintain and enhance strong subrogation and/or claims practices, leveraging industry best practices and regulatory compliance.
- Develop and implement strategies to improve recovery rates, vendor performance, and process efficiency.
- Provide oversight to Investigation Vendor for internal and external claims, including service expectations and results.
- Extensive experience in subrogation and/or claims management, preferably in property and auto lines.
- Proven track record of managing external vendors and legal teams in a high-volume, results-driven environment.
- Demonstrated leadership experience, including managing and developing management-level staff.
- Strong financial acumen with experience in budget oversight and performance management.
- Excellent communication skills, with the ability to influence and present to senior leadership.
- Experience interfacing with underwriting and claims disciplines.
- Bachelor’s degree required; advanced degree or relevant certifications preferred.
Key Competencies:
- Strategic thinking and problem-solving
- Strong negotiation and settlement skills
- Vendor management and performance optimization
- Cross-functional collaboration
- Executive presence and communication
Skills Required
- Extensive experience in subrogation and/or claims management (property and auto preferred).
- Proven track record managing external vendors and legal teams in high-volume, results-driven environments.
- Demonstrated leadership experience, including managing and developing management-level staff.
- Experience exercising settlement/closing authority on high-value or complex claims.
- Strong financial acumen with experience in budget oversight and performance management and monitoring KPIs.
- Excellent communication skills with ability to influence and present to senior leadership.
- Experience interfacing and collaborating with underwriting and claims disciplines.
- Bachelor's degree.
- Advanced degree or relevant certifications.
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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