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Resolve incidents and problems across business systems, maintain operational stability, implement Requests for Change, and update knowledge base documentation. Collaborate with vendors, service management teams, and internal stakeholders to analyze issues and deliver timely solutions. Serve as a subject matter expert, guide junior team members, support team decisions, and drive continuous improvement of operational processes.

Configure and support ServiceNow SOM/SOMT and Logik CPQ solutions, including product catalogs, order decomposition, orchestration, fulfillment, activation, pricing, and integrations with OSS/BSS and external systems. The role requires troubleshooting, lifecycle management, Agile/SAFe delivery, and collaboration on user stories. Telecommunications experience and knowledge of TM Forum standards are preferred.

Configure, implement, and support ServiceNow Sales and Order Management, Order Orchestration, and Order Activation solutions. Manage product catalogs, bundles, pricing, order decomposition, fulfillment, provisioning, and transaction lifecycles. Integrate ServiceNow and Logik CPQ with CRM, OSS/BSS, and external systems using REST APIs, IntegrationHub, and middleware. Participate in Agile/SAFe delivery, troubleshoot integrations, and support system stability. Telecommunications experience and ServiceNow certifications are preferred or required.

Develops and implements SAP MM/IM solutions, designs functional applications aligned with business requirements, analyzes and improves processes, collaborates with stakeholders, and supports continuous improvement initiatives.

Lead SAP CO costing implementations by designing business processes, configuring solutions, defining requirements and specifications, and coordinating delivery and change management. Translate finance needs into SAP solutions, support proof of concepts and conceptual designs, and collaborate across teams. The role requires expertise in product costing, cost centers, cost elements, profitability analysis, S/4HANA, Variant Configuration, and FICO integration with logistics modules.

Develop and enhance custom software solutions using React.js and JavaScript. Design scalable, high-performing application components, collaborate with cross-functional teams, maintain existing systems, document development work, and support junior team members. Apply agile practices, component-based architecture, state management, RESTful APIs, asynchronous requests, and coding best practices.

Lead ServiceNow ITSM deployment and development, including planning, scheduling, budgeting, training, pilots, integrations, workflows, custom applications, and platform optimization. Develop and maintain Business Rules, Script Includes, client scripts, ACLs, catalog items, and automated workflows. Troubleshoot complex issues, support upgrades and releases, ensure ITIL-aligned best practices, collaborate with stakeholders, and mentor junior developers.

Architect and lead enterprise-scale GCP agentic AI infrastructure, including multi-agent systems, orchestration, model evaluation, governance, security, compliance, and cost optimization. Define technical roadmaps, evaluate vendors and build-versus-buy decisions, lead cross-functional initiatives, partner with executives, and mentor engineering teams.

Coordinates complex customer support incidents from escalation through resolution. Represents customer business impact, manages expectations, monitors reactive cases, analyzes trends, supports root-cause investigations, and collaborates with engineers and account teams to improve operational health and prevent recurring issues.

Business Analyst will gather and document requirements, analyze insurance business processes, define future-state solutions, and coordinate stakeholders, vendors, architects, developers, and testing teams. The role supports Guidewire and DuckCreek implementations across policy, billing, claims, rating, and underwriting, including integrations, data mapping, workflow design, configuration guidance, regulatory compliance, solution validation, and mentoring junior analysts.