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Lead testing strategy and automation for complex features across the SDLC. Design and maintain automated regression suites, integrate tests into CI/CD, coach teams on shift-left quality, track quality KPIs, and ensure reliability of APIs and microservices while mentoring junior QA engineers.

Manage macOS fleet and corporate network operations, administer Google Workspace and Atlassian platforms, enforce security and RBAC, serve as Tier 2 escalation for IT support, coordinate vendor RMAs, maintain server rooms, create SOPs, and assist on IT projects with an emphasis on operational discipline and zero-touch deployments.