Senior Staff Quality Engineer

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

About the role:

As a Senior Quality Engineer at Findhelp, you'll be a pivotal member of our agile application teams, embedding quality throughout the entire Software Development Lifecycle. You'll drive the delivery of exceptional software releases through strategic testing, proactive quality coaching, and comprehensive quality management. Beyond ensuring immediate release quality, you'll contribute to our long-term success by designing and implementing robust automated regression tests and advanced quality measurement tools. This role also extends beyond individual teams; you'll champion a strong quality culture across the organization, leading initiatives in continuous education, innovative QE strategies, and passionate advocacy for best practices.Job Overview:  As a Senior Quality Engineer at Findhelp, you'll be a pivotal member of our agile application teams, embedding quality throughout the entire Software Development Lifecycle. You'll drive the delivery of exceptional software releases through strategic testing, proactive quality coaching, and comprehensive quality management. Beyond ensuring immediate release quality, you'll contribute to our long-term success by designing and implementing robust automated regression tests and advanced quality measurement tools. This role also extends beyond individual teams; you'll champion a strong quality culture across the organization, leading initiatives in continuous education, innovative QE strategies, and passionate advocacy for best practices.

What you'll do:

• Lead the design and implementation of comprehensive manual and automated testing strategies for complex, high-risk features and systems, covering both functional and non-functional requirements.
• Orchestrate and optimize cross-functional quality interventions, collaborating closely with development, product, and business analysis teams to embed quality upstream.
• Proactively identify and mitigate potential quality deficiencies and testing challenges during the early design and architecture phases, acting as a key quality advocate.
• Drive the integration and optimization of automated testing within our CI/CD pipelines, ensuring seamless and efficient delivery.
• Architect and implement scalable processes to identify and remove organizational barriers to high-quality software delivery.
• Collaborate strategically with stakeholders across the organization to ensure the rock-solid reliability and performance of critical assets, including API endpoints and microservices.
• Champion and implement novel approaches to quality advocacy, fostering a continuous improvement mindset across engineering.
• Provide expert guidance and mentorship to junior and mid-level quality engineers, cultivating their technical expertise, leadership skills, and quality best practices.
• Lead efforts in defining, tracking, and reporting key quality metrics and KPIs for your functional area, providing actionable insights for continuous improvement.

Qualifications

• 5+ years of experience as a Quality Engineer or similar role, with a significant focus on software quality assurance in an agile environment. 
• Proven expertise in designing, developing, and maintaining robust test automation frameworks using a keyword-driven and Page Object Model approach.
• Proven ability to apply risk-based testing principles to prioritize testing efforts and allocate resources effectively.
• Extensive experience with API test automation, including proficiency in tools and techniques for validating RESTful/SOAP services.
• Demonstrated ability to coach and mentor development teams on quality best practices, testability, and shift-left approaches.
• Track record of successfully implementing and scaling impactful quality processes that enhance team efficiency and product reliability.
• Exceptional communication and interpersonal skills, capable of articulating complex technical concepts to diverse audiences (technical, non-technical, and external stakeholders).
• Proficiency with Python and PyTest for test automation.
• Experience with Robot Framework and/or Playwright is preferred.
• Familiarity with web technologies such as Javascript and React.
• Experience working with cloud platforms, specifically Google Cloud.
• Understanding of monitoring and logging tools like Elastic Stack (Elasticsearch, Kibana).
• Experience with performance, security, or accessibility testing.
• A highly proactive and self-driven individual who consistently identifies opportunities for improvement, anticipates potential quality challenges, and takes initiative to implement solutions 

We value being together : We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 

• 401k & equity grants
• Free food and onsite gym at our Austin HQ 
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee 
• Leadership Development Training
• Paid Volunteering Time