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The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

The Analyst supports HR analytics by creating and maintaining Workday reports, analyzing HR data, and providing insights for talent management and workforce planning.

The role involves supporting Ticketmaster's abuse operations, providing troubleshooting for ticketing systems, and improving automation processes. The engineer will work independently and with cross-functional teams to resolve abuse issues and enhance product performance.

Provide on-site ticketing operational support for call centre and box office channels, handling customer enquiries via phone and email, troubleshooting ticketing issues, assisting event operations and resource management, supporting agent onboarding and training, performing administrative duties (data verification, EDM, reporting), and coordinating with event organizers. Ensure high-quality customer service, equipment/inventory management, PCI-compliant police clearance, and occasional nationwide on-site support.

Create, edit, translate, and maintain fan-facing and internal support content across LATAM. Ensure consistent Tone of Voice across FAQs, chatbots, email/SMS templates and knowledge bases. Work with local FX teams and stakeholders to optimize help centers for usability and SEO, identify new content opportunities, and support content governance and localization.

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.

Lead the Asia marketing function for Ticketmaster, managing a regional team to plan and execute multichannel paid, owned and earned campaigns, collaborate with sales and product teams, optimise budgets and performance, drive client satisfaction and commercial growth across multiple markets, and implement MarTech and measurement initiatives.

Lead growth of non-ticket commercial revenue (advertising, sponsorship, ancillary products) for Australia/NZ. Manage partner relationships, design and execute digital campaigns, launch new products, drive client adoption, coach team members, report performance, oversee invoicing and develop partnership account plans to grow revenue against KPIs.

Manage and support strategic sport client partnerships to grow ticket sales and revenue. Coordinate cross-functional teams, deliver partnership plans, lead workshops, report insights, ensure SLA and ISO compliance, and maintain Salesforce while driving marketing and product initiatives to maximise event performance.

Lead new business growth and renewals across live entertainment sectors by developing pipelines, negotiating deals, recommending ticketing solutions, coordinating onboarding, attending industry events, and working cross-functionally to meet revenue and adoption targets.