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The Operations Manager at TaskUs leads their department, focusing on solving business problems, meeting KPIs, and fostering employee growth through effective planning and support. They ensure a positive customer experience while managing team performance and employee wellness initiatives.

The WFM Reporting Analyst will develop dashboards and reports, ensuring data accuracy and accessibility for stakeholders, and improving data integration.

As a Customer Service Agent in Portuguese, you will provide timely responses to inquiries via call, live chat, and email, ensuring customer satisfaction according to established quality guidelines.

Review and score user-generated content (videos, images, posts, ads) for policy compliance across age-appropriateness, violence, sexual content and political transparency. Apply client content policies consistently, escalate issues, meet KPIs, participate in wellness and training programs, and adhere to confidentiality and security requirements. Work involves exposure to potentially graphic material and requires bilingual Turkish/English fluency and prior operations experience.

Lead and manage day-to-day operations for outsourced digital customer experience services, optimize processes and quality, coordinate cross-functional teams, and support client satisfaction and performance targets.

Lead and optimize day-to-day operations for client accounts, manage operational teams and staffing, drive process improvements and KPIs, ensure service quality and client satisfaction, and collaborate with HR and cross-functional partners to support growth and employee development.

Provide L1 technical support via chat, phone, and tickets to meet KPIs. Troubleshoot OS, virtualization, BIOS/UEFI, hardware, logs, Windows Server Core, Active Directory, storage (NAS/SAN/RAID), file systems, basic DB/MS Exchange issues, network stack and firewall problems. Maintain customer-first communication and document resolutions.

Review and evaluate user-generated content (videos, images, posts, ads) against client policies; score content for age-appropriateness, violence, sexual content and political transparency; escalate issues; maintain KPIs; participate in wellness and resiliency programs. Bilingual Dutch/English required with customer-service or shared-services experience.

Lead regional Workforce Management to optimize staffing, forecasting, scheduling, and campaign performance. Oversee WFM operations, mentor managers, ensure revenue assurance and compliance, implement scheduling strategies, monitor metrics, and escalate system issues.

Hire for two onsite roles: Content Moderator to review and enforce community safety guidelines, and Content Rating Specialist to test and grade LLM/AI outputs and annotate/extract data from long-form audio and text. Both require strict adherence to evolving client rubrics, high attention to detail, resilience handling sensitive content, and flexible shift availability.