It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
Overview
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Client’s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
● Design performance efficient, impactful reports and visualizations for business and technical audiences
● Making large and/or complex data more accessible, understandable and usable
● Transforming, improving and integrating data, depending on the business requirements
● Responsible for data federation
● Create and maintain a reports' instruction manual
● Delivering the data in a useful and appealing way to users
Skills and Qualifications
● At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
● Ability to work with large amounts of information and see the ‘bigger picture’
● Excellent analytical and problem solving skills
● Strong attention to detail
● Critical thinking
● Communication skills, both written and verbal
● Excellent math skills (optional but preferred)
● Ability to contribute proactively both independently and as part of a team
● (Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
● (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Skills Required
- At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
- Ability to work with large amounts of information and see the 'bigger picture'
- Excellent analytical and problem solving skills
- Strong attention to detail
- Communication skills, both written and verbal
- Ability to contribute proactively both independently and as part of a team
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
