Top Tech Jobs & Startup Jobs

Provide email and chat support including data entry, checking/updating/approving documents, overseeing applicant workflows, updating dashboards with client tools, and documenting workflow tasks.

Designs, implements, and manages training and onboarding programs; leads up to 8 Learning Experience Leaders; develops curricula, KPIs, evaluations, coaching, and continuous improvement to ensure high-quality training delivery and alignment with client needs.

On-site WFM RTA/RTM Manager responsible for RAD/ERT support operations: staffing and real-time queue monitoring, contingency execution, reporting and WBR presentations, cross-functional liaison with clients and ops leadership, trend analysis, and managing/coaching remote Real-Time Analysts to maintain emergency-response levels and optimize coverage.

Manage monthly close, journal entries, reconciliations, and reports; maintain SOX controls; support external audits; forecast cash flow; develop accounting policies; partner with department heads on financial performance and spend management.

Provide technical support via chat, phone, and tickets; troubleshoot OS, networking, encryption, logs, and security tools; manage patching and performance issues while meeting KPI targets and ensuring customer satisfaction.

Lead global quality strategy for contact center operations to improve CSAT, FCR, ATA and reduce errors. Manage quality audits, capture fraud/hygiene flags, drive cross-functional process and technology improvements, mentor quality teams, and partner with operations, client services, training, and data science to deliver scalable customer experience improvements.

The IT Manager, Applications leads the Business Analysis team, focusing on mentoring, process improvement, and ensuring quality in business requirements across projects. They collaborate with stakeholders to align project goals and manage BA activities effectively.

Evaluate and monitor customer service interactions to ensure quality standards; provide feedback and coaching to agents; prepare quality reports and metrics; collaborate with operations and training teams to improve processes and customer experience.

Manage employee/labor relations, onboarding/offboarding, policy compliance, and HR reporting. Handle employee concerns, disciplinary actions, surveys, and special HR projects while coordinating with payroll and legal vendors.

Lead employment and litigation legal matters across Asia and Africa. Provide practical counsel to HR and operations, manage pre-litigation and litigation, oversee outside counsel and investigations, run the global employee hotline, draft and review employment documents, advise on international expansion, train teams on labor law, and manage a team of attorneys in India and the Philippines.