Top Tech Jobs & Startup Jobs

Plan and forecast workforce capacity, create schedules to meet service levels, monitor staffing and performance metrics, and coordinate with operations and HR to ensure adequate coverage.

Lead and improve day-to-day BPO operations, overseeing teammates, team leaders and operations managers. Drive productivity, quality, staffing, training, performance monitoring, audits, budgets and system implementations. Build client relationships, analyze trends and reports, propose process improvements, and ensure consistent performance and morale across large teams.

As an HR Supervisor, you will manage employee relations, conduct background checks, administer HR programs, ensure compliance with employment laws, and engage in employee disciplinary actions, among other duties.

Provide world-class service to customers via phone, email, and chat support, resolving issues efficiently while maintaining confidentiality and documentation. Must possess great communication skills and adaptability.

Monitor and evaluate teammate performance, prepare weekly/monthly quality reports, identify and escalate quality issues, verify fixes, run calibration and side-by-side feedback sessions, and attend business reviews with team leads, operations managers, and clients.

Lead quality operations to ensure program metrics and SLAs are met. Mentor and guide QA staff, conduct audits, analyze performance data, recommend improvements, and develop action plans to drive process and service excellence.

Leads a team delivering end-to-end HR process transformation across functions and geographies. Responsibilities include project planning, stakeholder management, business-to-technical requirements translation, UAT, system deployment, change management, training, documentation, risk mitigation, and continuous improvement. The role oversees process mapping, data migration, adoption, post-deployment support, policy development, and measurable efficiency gains while developing team talent and aligning people strategies with business priorities.

Lead planning, execution, and delivery of moderate-to-high complexity projects, aligning Training, Design, and Technical Writing with engineering and client goals. Drive change management, manage cross-functional dependencies, report on project KPIs, act as primary client contact, and ensure operational readiness for global support teams.

Provide world-class customer support via phone, email, and live chat; research and resolve inquiries using internal tools; document and escalate issues; meet KPIs; participate in trainings; collaborate with teams and follow company policies.

Review digital content (videos, images, posts, ads) and apply client policies to assess age-appropriateness, violence, sexual content, and political transparency. Escalate issues, meet KPIs, participate in wellness programs, and adhere to confidentiality and security requirements.