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Supports highly complex semiconductor manufacturing equipment at customer sites by troubleshooting, diagnosing, repairing, and updating systems. Coordinates with customers to minimize downtime, prepares service reports, documents recurring issues, assists field engineers, and escalates technical matters to product support teams. Requires strong analytical, interpersonal, communication, and problem-solving skills, hands-on technical aptitude, English proficiency, and native or proficient Japanese. Travel of 20–50% is required.

Install and maintain ICOS tools, provide troubleshooting and application support at customer sites, requiring basic mechanical and electrical engineering knowledge.

Leads software sustaining, escalation resolution, debugging, root-cause analysis, validation, release quality, and customer-specific fixes for Surfscan semiconductor inspection systems. Coordinates globally distributed engineering, support, applications, service, and escalation teams. Drives automation, diagnostics, regression testing, deployment readiness, documentation, and reliability improvements. Provides occasional customer-site and off-hours support, including domestic and international travel for critical escalations and deployments.

Manage high-volume EMEA immigration and relocation cases, including visa applications, work permits, renewals, compliance tracking, reporting, vendor coordination, employee support, and issue resolution. Provide mobility guidance to HR, managers, and employees; maintain procedures and training materials; triage requests; and contribute to process optimization, automation, service quality, and global mobility projects.

Provide on-site customer service for complex semiconductor capital equipment: troubleshoot, diagnose, repair hardware/software/optical systems, coordinate with customers to minimize downtime, document issues and support installations.

Lead end-to-end mechanical and opto-mechanical design for semiconductor inspection systems: define requirements, perform structural/modal/thermal/CFD analyses, optimize vibration isolation, drive concept development, prototype, validate, and manage manufacturing handoff and cross-functional collaboration.

Lead application development and medium-sized projects for semiconductor metrology products. Create and evaluate characterization and field test plans, diagnose and resolve complex customer issues, develop application procedures, documentation, and training, own demos, and represent applications for PLC projects. Support alpha/beta testing, data quality review, and develop best-known methods for pre-release and existing products.

Integrate, test, and troubleshoot complex electro-mechanical and optical systems. Run system-level diagnostics, support system bring-up, collaborate with R&D and field service, operate lab equipment, and maintain technical documentation to ensure quality and readiness.

Manage spares demand planning across product lifecycles to meet fill-rate and service targets. Analyze demand signals, validate system recommendations, drive corrective actions for excess/no demand, collaborate cross-functionally, present supply chain solutions, and contribute to continuous improvement and reporting.

Lead and develop software for complex, multidisciplinary semiconductor metrology systems. Hands-on C#/C++ development on Windows and Linux, design scalable OOP systems, define requirements, integrate with cross-discipline teams, drive quality, releases, and troubleshooting.