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Information Technology
Design and deliver voice user interface solutions, create call flow diagrams, conduct usability testing, and optimize IVR applications.
Top Skills:
Call Flow DesignIvrSpeech Applications
Information Technology
The Customer Experience Analyst will improve IVR operations through data analysis, optimization methods, and recommendations, focusing on Mandarin-speaking customers.
Top Skills:
Contact Center SoftwareData AnalysisStatistical Modeling
Information Technology
The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.
Top Skills:
Microsoft AxureMicrosoft Azure DevopsExcelMicrosoft OnenoteMicrosoft TeamsMicrosoft VisioMicrosoft Word
Information Technology
The DevOps Engineer will manage a global IVR system's operations, assist with AWS deployments, ensure stability, and collaborate with teams.
Top Skills:
Apache Http ServerApache TomcatAuto ScalingAws Ec2Aws S3Cisco SplunkCloudFormationCloudwatchIacLambdaMySQLUnix
Information Technology
Manage multilingual audio IVR prompts, conduct QA, edit audio files, coordinate with voice talent, and assist in IVR dialogue design.
Top Skills:
Excel)Microsoft Office (Word
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Information Technology
The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.
Top Skills:
Customer Experience SolutionsIt Consulting
Information Technology
Manage project delivery for customer experience solutions, ensuring quality, timeline, and budget adherence while maintaining client relationships.
Top Skills:
GenesysMS OfficeMs ProjectWrike
Information Technology
As a DevOps Engineer, you will manage a global IVR system, deploy applications to AWS, monitor performance, and respond to stability needs.
Top Skills:
Apache Http ServerApache TomcatAuto ScalingAws Ec2Aws S3Cisco SplunkCloudFormationCloudwatchGenesysMySQLSession Initiation ProtocolUnix
Information Technology
Design and deliver customer experience solutions, lead implementation teams, define requirements, and mentor technical team members.
Top Skills:
.NetAdo.NetAsp.NetC#EjbGenesys DesktopGenesys EservicesGenesys Interaction RecordingGenesys IwdGenesys ReportingGenesys Routing SolutionsGenesys Rules SystemGenesys Sip ServerGenesys Voice PortalGenesys Workforce ManagementJ2EeJavaJsfJspPbx To Genesys Sip MigrationServlets
Information Technology
The Senior Solution Architect will represent and sell CX solutions, identify customer needs, architect solutions, present demonstrations, and collaborate with teams.
Top Skills:
IvrMrcpSisrSrgsVoicexml
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