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The DevOps Engineer will design and deliver Customer Experience solutions, manage global IVR system operations, assist with application deployment on AWS and on-premises, monitor IVR performance, and respond to operational needs.

As a DevOps Engineer at PTP, you will manage operations for a global IVR system, assist in deploying applications to AWS and on-prem architectures, monitor IVR system performance, and respond to operational needs.

The Testing Team Lead will oversee a team of testers to ensure timely project delivery, develop test plans, manage test resources across multiple areas, and implement test automation strategies. Responsibilities include conducting meetings, monitoring test progress, and maintaining effective communication with clients and stakeholders.

The IVR Test Engineer will be responsible for implementing testing best practices for a large scale IVR application, mentoring the team in QA strategies, and focusing on test planning and automation scripting. The role requires executing and tracking functionality tests by different methods.

Analyze large datasets to identify trends and areas for improvement. Drive business and technical requirements to enhance data analysis. Present complex findings clearly, utilizing strong statistical and analytical skills.

The Java Application Architect will lead application development teams to design, develop, and implement customer experience solutions. Responsibilities include analyzing requirements, coding, testing, and ensuring software quality, as well as collaborating with technical staff and conducting planning activities.

The Customer Experience Analyst will enhance client IVR operations by formulating optimization methods and conducting data analysis, specifically for Mandarin-speaking customers. Responsibilities include analyzing client data, formulating recommendations to improve customer experience, and collaborating with project managers for effective solutions.