PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Gather requirements for and design speech and DTMF IVR applications
- Create call flow diagrams and voice user interface design specifications
- Work collaboratively with peers and customers to create user-centered IVR designs
- Conduct usability testing
- Tune applications for optimum performance
- Support speech scientist in grammar design and tuning
- Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology
Background and Skills
- 5+ years professional experience as a user interface designer
- Linguistics, cognitive psychology, or behavioral sciences
- Computer science experience a plus
- Excellent verbal and written communication skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Skills Required
- 5+ years professional experience as a user interface designer
- Background in linguistics, cognitive psychology, or behavioral sciences
- Experience designing speech and DTMF IVR applications
- Ability to create call flow diagrams and voice user interface design specifications
- Conduct usability testing and tune applications for performance
- Support speech grammar design and tuning
- Computer science experience
- Excellent verbal and written communication skills
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
