Top Tech Jobs & Startup Jobs

Design and deliver Google Cloud CX solutions: lead architecture, build demos/POCs, implement secure scalable production systems, mentor engineers, partner with PMs, and drive practice development and client engagements.

Design, develop, and execute functional and regression test cases for web applications; manage test artifacts in TFS; report defects; identify automation opportunities and create automation scripts; monitor test progress, present status to stakeholders, and meet project deadlines.

Design, install, configure, test, and support Genesys contact-center solutions. Support large Genesys implementations and integrations (T-Server, I-Server, SIP, GVP), maintain daily operations, and deliver reporting and CX outcomes for clients.

Design and enforce templates, standards, and human-centered design principles. Plan and run usability tests, prototype, research, and analyze UX findings. Collaborate with clients and cross-functional teams to drive usability improvements and ensure designs perform as intended. Present results to stakeholders.

Design and deliver Genesys-based CX/CTI solutions: run JAD sessions, capture business and technical requirements, architect and install Genesys components, lead implementation teams, support sales, and mentor engineers.

Design, code, test, and maintain web-based, data-driven Java applications. Translate requirements into technical designs, perform QA and performance tuning, troubleshoot and modify existing applications, provide technical leadership, and produce system documentation and operational guides.

Design and deliver IVR and CX solutions: gather requirements, architect systems, lead a small development team (2–5), perform hands-on development, and coordinate with project management for timely, high-quality delivery.

Manage operations of a global IVR system and deploy applications to AWS and on-prem environments. Monitor performance and stability across regions, respond to incidents, assist with deployments, and collaborate with team members and partners. May require evening and weekend work.

Lead design and delivery of enterprise Java-based CX solutions: translate requirements into designs, develop, test, tune performance, troubleshoot, document systems, evaluate technologies, and mentor technical staff.

Lead pre-sales and solution architecture for customer experience (CX) engagements: meet clients, elicit business and technical requirements, design and scope IVR/contact-center solutions, deliver demonstrations, respond to RFIs/RFPs, create proposals, and collaborate with sales, partners, and internal teams. Travel to client meetings and field events.