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Manage international shipment operations, maintain accurate shipment data in Navisphere, provide tracking and documentation, resolve operational issues, and support accurate customer invoicing. Coordinate with customers, agents, offices, and vendors while ensuring compliance with SOPs, Incoterms, billing requirements, and service KPIs. Identify process improvements, support revenue realization, and serve as a customer contact and subject matter expert.

Leads design and development of complex commercial software for Documents and Customs services. Translates business requirements into technical architectures, builds scalable and secure applications, improves testing and CI/CD practices, troubleshoots production issues, and evaluates AI-assisted development tools. The role also mentors engineers, leads code reviews, drives engineering process improvements, collaborates across teams, and communicates technical strategies, tradeoffs, and recommendations to stakeholders and leadership.

Principal Software Engineer responsible for architecting and delivering scalable full-stack systems for documents and customs services. The role includes designing microservices and distributed architectures, developing frontend and backend components, integrating AI and automation, optimizing databases and APIs, managing cloud-native deployments, troubleshooting production systems, and guiding engineering teams. The engineer will collaborate with product, UX, data science, and engineering stakeholders while mentoring teams and driving technical standards, reliability, and innovation.

Manages strategic customer accounts within global forwarding, building relationships, expanding revenue, improving retention, leading business reviews and negotiations, managing RFPs and proposals, and coordinating cross-functional supply chain solutions. Monitors financial and service performance, resolves complex issues, advances CRM opportunities, and drives continuous improvement, automation, cost avoidance, and customer KPI achievement. The role requires up to 30% domestic and international travel and follows a hybrid schedule.

Serves as an analytical partner to business leaders by managing KPI scorecards, validating data quality, analyzing trends, conducting market and competitive research, and delivering actionable recommendations. The role integrates internal and external intelligence, uses AI-enabled research workflows, supports analytical project prioritization, and collaborates with data, analytics, business intelligence, and technical teams to develop scalable reporting solutions and insights.

Lead product strategy and roadmaps for Documents and Customs services within Global Forwarding. Conduct quantitative and qualitative research, define requirements, analyze metrics, validate investments, and partner with engineering, data science, design, marketing, and business teams. Manage high-visibility projects, improve user experience and productivity, reduce risk, align stakeholders, develop pricing intelligence, and mentor product managers in a growing product organization.

Supervise logistics service delivery for assigned customers, ensuring SLA achievement, customer satisfaction, operational excellence, and continuous improvement. Lead and develop direct reports through coaching, feedback, and performance management. Use dashboards and analytics to identify service gaps, conduct root cause analysis, implement corrective actions, maintain operational customer relationships, and collaborate across business areas to standardize best practices.

Handle account billing disputes and unpaid invoices by analyzing root causes, communicating with clients and internal teams, negotiating payment solutions, escalating complex cases, and proposing process improvements while maintaining quality standards and developing collections expertise.

Develop and support scalable software for the Navisphere Carrier platform, including responsive React front-end experiences and object-oriented back-end applications. Translate requirements into designs, write and review code, create automated tests, improve performance and reliability, resolve production issues, document features, apply secure programming practices, and mentor engineers. Collaborate with product and engineering teams while contributing to agile development, continuous improvement, and modern AI-assisted engineering practices.

Manage and grow existing customer accounts by developing strategic relationships, identifying cross-selling opportunities, designing supply chain solutions, and improving account profitability. Responsibilities include overseeing daily commitments, developing pricing strategies, resolving customer issues, tracking performance metrics, and leading business reviews and customer meetings. The role requires at least two years of sales or account management experience and up to 25% travel.