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Provides executive administrative support to four senior leaders, including complex calendar management, travel planning, meeting logistics, leadership events, presentations, communications, expense management, and administrative processes. The role requires strong organization, discretion, communication, judgment, and relationship-building while supporting a large technology and data organization. The employee must be based in the Boston area and work in-office regularly during standard business hours.

Leads the end-to-end provider termination process, coordinating stakeholders across business functions and regions. Uses process analysis, benchmarking, data analytics, and re-engineering to improve member, provider, and associate experiences while reducing friction and costs. Establishes governance, prioritizes improvement opportunities, develops leadership insights, and advises senior executives on complex functional strategies. Requires expertise in payer/provider contracting, business process improvement, cross-functional influence, and project or people leadership.

Develops, tests, and deploys cybersecurity and data protection solutions, with a focus on Privacera across Azure and GCP. Builds CI/CD pipelines, performs risk assessments, monitors cloud environments, conducts proof-of-concepts, and evaluates security technologies. Serves as a subject matter expert on security controls, contributes to R&D, supports incident response, and collaborates with stakeholders on solution design, integration, and production deployment.

Develop strategic, multi-channel creative concepts and assets across organic and paid social, digital, video, print, out-of-home, and internal communications. Collaborate with copywriters, motion designers, and stakeholders; present creative rationale; maintain brand standards; incorporate research, testing, and performance data; manage multiple projects; mentor teammates; and leverage GenAI tools for ideation and production.

Lead design and implementation of AI security architecture across the enterprise: define security requirements, perform threat modeling and risk analyses for GenAI/agentic AI solutions, develop safeguards and controls, propose architecture patterns, and support tooling, automation, and security assessments across cloud and infrastructure.

Manage and grow a portfolio of agency partners for a call center sales channel. Recruit, evaluate, onboard, and support independent agents and FMO-affiliated agencies; achieve sales targets; identify growth opportunities; troubleshoot escalations; provide product and process guidance; collaborate on promotions and training; prepare presentations, reviews, proposals, and contracts; and provide market insights to regional strategy.

Leads engineering and optimization of EDI, clearinghouse, and batch-processing systems. Responsibilities include improving transaction performance, reliability, security, compliance, and provider experience; resolving complex production and connectivity issues; implementing automation and AI-enabled efficiencies; modernizing APIs and integrations; remediating vulnerabilities; managing secrets; and mentoring engineers. The role partners with cross-functional teams, influences architecture, monitors KPIs, and supports scalable technology delivery in a hybrid environment.

Analyze large healthcare datasets and develop complex SQL queries using Azure Synapse/Databricks. Build Power BI reports, produce monthly reconciliations and ad-hoc analyses in Excel/PowerPoint, support payments to value-based specialists, evaluate and expand value-based programs, automate processes with Power Automate/Power Apps, and communicate findings to senior leadership while spearheading new technologies.

Manages product vision, roadmap, and backlog for an Agile delivery team aligned with technology standards and strategy. Represents customer needs, prioritizes incremental value delivery, writes user stories, shapes product direction, collaborates with stakeholders and delivery teams, and contributes to innovation. Makes technical decisions independently on complex project components and begins influencing departmental strategy.

Leads software delivery and performance for a clinical program platform, guiding migration from design through production release. Collaborates with development, testing, and enterprise engineering teams, performs hands-on development to validate designs, resolves technical issues, ensures schedules and quality requirements, and makes independent decisions on complex technical approaches. Requires experience with clinical pharmacy programs, large-scale technology migrations, Agile methodology, and product-oriented structures.