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Leads a team of 6–12 Client Project Managers and oversees a portfolio of enterprise client projects. Owns delivery quality, utilization, revenue-hour targets, resource allocation, project financials, risk management, escalations, and continuous process improvement. Directly manages strategic projects, supports client satisfaction and upsell opportunities, and partners with Sales, Resource Management, Delivery, Technology, and Product teams. Also serves as a Gdansk site leader and supports global stakeholder engagement.

Leads software quality engineering through Playwright and C# UI/API automation, manual testing, test case development, framework architecture, and CI/CD quality gates. Designs scalable automation strategies, maintains E2E and API test suites, performs performance testing with JMeter, reviews code, mentors teams, supports Agile delivery and releases, and provides Tier 3 production support for complex cloud-based systems.

Design, build, and deploy AI-powered systems (RAG, custom agents, multi-component pipelines). Integrate models into production via APIs and scalable data pipelines, contribute to MLOps/LLMOps, mentor engineers, prototype new techniques, ensure ethical AI and monitoring, and optimize performance for legal/tax/compliance expert systems.

Supports sales and account management teams across Japan and Asia by handling product and policy questions, trials, regulatory documentation, order fulfillment, billing, client data, pipeline validation, compliance, and process improvements. The role also resolves customer issues, provides usage analytics, supports regional meetings, and coordinates consistent sales-support coverage across markets.

Lead complex customer engagements from discovery through production delivery by architecting, building, and deploying AI solutions. Write and review production code, guide senior engineers, make architecture and deployment decisions, and translate customer-specific learnings into scalable CoCounsel product capabilities. The role requires hands-on expertise in generative AI, LLM systems, enterprise integrations, distributed systems, cloud architecture, security, reliability, and production operations, along with strong technical leadership and customer communication.

Drive and support sales of Thomson Reuters Legal CoCounsel by partnering with sales and go-to-market teams throughout complex deal cycles. Serve as a legal AI product subject matter expert in customer meetings, translating legal workflows into tailored solutions. Develop enablement materials, competitive intelligence, and deal strategies; collaborate with Product, Marketing, Partnerships, and Enablement; and support customer success stories that demonstrate product value and accelerate adoption.

Manage renewals and retention for a high-volume corporate customer portfolio. Identify upsell and cross-sell opportunities, engage customers through virtual sales channels, prepare commercial documentation, and close assigned opportunities. Maintain accurate Salesforce records, use customer data to prioritize activity, support account-growth strategies, and collaborate with sales, customer success, operations, and management teams. The role requires strong communication, organization, customer relationship, and commercial skills.

Owns the design, implementation, deployment, scaling, and operation of a Python-based AWS orchestration service processing millions of customer files. Responsibilities include distributed systems design, fair queuing, rate limiting, backpressure, durable workflows, API evolution, observability, incident response, on-call support, and cross-team collaboration. The role also mentors engineers and drives reliable document extraction, embedding, and indexing pipelines for legal AI products.

Designs, builds, and deploys production-grade AI applications and services for enterprise customers. Responsibilities include customer discovery, AI architecture, software development, APIs, integrations, deployment, observability, evaluation, MLOps/LLMOps, security, governance, and production support. The role also develops reusable frameworks, participates in design reviews, mentors engineers, and leads solutions across the full lifecycle from problem discovery through deployment.

Identifies and develops government-sector sales opportunities for Westlaw and CoCounsel. Responsibilities include prospecting, cold calling, researching agency decision-makers, conducting product demonstrations, tailoring sales strategies, managing pipelines and forecasts, collaborating with sales teams, and meeting revenue targets. The role requires strong communication, presentation, organizational, and legal technology knowledge, with a focus on complex public-sector software sales.