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The Customer Success Manager for SMB will support clients with digital marketing strategies, ensuring successful onboarding, engagement, and retention, while also identifying upsell opportunities and acting as a product expert.

Qualify and nurture inbound prospects from the free product, share relevant digital insights, respond to website chats and contact forms, book meetings for sales managers, and partner with marketing to run campaigns that convert registered users into qualified leads.

Handle complex, custom client requests by building end-to-end reports, performing quantitative analysis and data mining using SQL/pySpark and Python, developing research tools on Similarweb raw data, and partnering with Engineering and Advisory teams to scale solutions and deliver strategic data products.

Lead Similarweb's data foundation and BI/analytics teams to build production-grade AI/agentic solutions. Own AI infrastructure, semantic layer and metric governance, shift reporting to automated AI-driven insights, scale analysts into AI solution builders, and partner with the C-suite to align data strategy with GTM, Product, and G&A outcomes.