Own the organization’s application security posture, partnering with engineering and IT on secure coding, vulnerability management, penetration testing, security architecture, and remediation. Support audits, risk assessments, SOC 2 compliance, incident and breach investigations, bug bounty programs, and employee security training. The role is fully remote but requires a final in-person interview with company-paid travel.

Own full-cycle, strategic B2B SaaS sales to larger MSPs and internal IT teams. Responsibilities include prospecting, discovery, tailored demos, business-case development, multi-stakeholder negotiations, closing net-new accounts, pipeline forecasting in Salesforce, and collaboration with SDRs, Marketing, Sales Engineering, and Product. The role also contributes to sales playbooks, messaging, qualification criteria, and go-to-market strategy for a growing strategic segment.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.