Strategic Account Executive

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them

• Innovate with Agility: Adapt, experiment and take risks

• Deliver Results: Operate with urgency, focus and accountability

• Collaborate Openly: Inclusivity of people, ideas and information

• Operate with Integrity: Do the right thing through transparency and fairness

• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $72k - $101k (targetting $86k) + Uncapped Variable Compensation

• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.

• Equity Appreciation Program: Syncro offers an equity program that everyone participates in

• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.

• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.

• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.

• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

About Syncro

Syncro is a unified IT management and security platform built for both Managed Service Providers (MSPs) and internal IT teams. The platform brings together endpoint management, service automation, ticketing, remote access, patch management, scripting, Microsoft 365 management, and security baselines in a single, fully integrated product. Syncro is built to build the businesses of the IT professionals who run on it.

We're looking for a Strategic Account Executive to own our largest, highest-value opportunities across both audiences and help shape how we win them.

The Opportunity:

You'll own a full-cycle sales role selling Syncro into larger MSPs and internal IT teams. You'll work a mix of inbound opportunities and self-sourced pipeline, partnering closely with SDRs, Marketing, and Sales Engineering to run consultative, value-driven sales cycles.

This is a great fit if you're a builder at heart: someone who can carry and close sophisticated deals while helping define the playbooks, messaging, and pipeline strategy that let us scale the motion.

What You'll Do:

• Own the strategic account motion across both audiences

  • Manage a territory of high-value target accounts spanning larger MSPs and internal IT teams.

  • Run full-cycle deals: prospecting, discovery, demos, evaluations,, business case development, and closing.

  • Adapt your approach and language to each buyer, whether you're speaking with an MSP owner focused on efficiency and growth or an IT director focused on security and operational stability.

• Source and close net-new logos:

  • Work inbound leads from MSP and internal IT buyers.

  • Execute coordinated outbound efforts with marketing support to pipeline in strategic accounts.

• Run consultative, value-based sales cycles

  • Lead deep discovery to understand each account's tools, workflows, and pain points across support, endpoint management, security, and automation.

  • Apply a solution-selling and value-based framework to map Syncro's capabilities to the business outcomes each stakeholder cares about.

  • Tailor demos (with SE support) to show how Syncro consolidates tooling, hardens security posture, and simplifies operations.

  • Build clear business cases that connect Syncro to efficiency, risk reduction, and cost savings, and quantify the value where you can.

  • Navigate IT, security, finance, and operations stakeholders inside the same deal.

• Collaborate across go-to-market

  • Work with sales and marketing teams to maximize output on target accounts, sequences, and follow-up strategies.

  • Share field feedback with Marketing on campaigns, messaging, and content that resonate with each audience.

  • Provide structured product feedback to help inform roadmap discussions.

• Help build a repeatable playbook

  • Contribute to defining ICP, personas, talk tracks, and qualification criteria for strategic MSP and internal IT accounts.

  • Maintain accurate pipeline and forecasting in Salesforce.

  • Document what works so we can scale the motion, not just one rep.

Must-Have Skills:

• 5+ years of quota-carrying B2B SaaS experience (minimum 4), ideally selling to IT buyers (MSP owners and operators, IT Ops, Help Desk, Infrastructure, Security, etc.).

• Experience selling into larger, more complex accounts with multiple stakeholders and longer sales cycles.

• Hands-on experience with a solution-selling and/or value-based selling methodology (for example MEDDIC/MEDDPICC, Challenger, Command of the Message, or similar).

• Experience with products like PSA, RMM, ITSM, endpoint management, remote support, security tooling, or adjacent IT platforms.

• A consistent track record of:

  • Meeting or exceeding quota, with larger deal sizes.

  • Sourcing a meaningful share of your own pipeline through disciplined prospecting.

  • Running structured discovery and managing multi-threaded deals to close.

• Strong consultative chops: you're comfortable mapping technical capabilities to business outcomes and building quantified business cases.

• You like build mode: comfortable testing new approaches, refining messaging, and helping shape the GTM plan for a growing, strategic segment.

Nice-to-Have Skills:

• Direct experience selling to both MSPs and internal IT teams.

• Background in MSP tooling, RMM/PSA, or IT operations and security platforms.

• Experience as a strategic or enterprise AE on a new product, segment, or motion.

• Familiarity with security and compliance conversations (endpoint security, patch compliance, Microsoft 365, Entra ID).

Why You'll Love Working Here:

• High-impact role owning Syncro's most strategic accounts across two growing audiences.

• Real influence over territory, messaging, and process, not just inheriting them.

• Close collaboration with Sales Leadership, Marketing, and Product.

• Competitive compensation and benefits, plus clear growth paths as the motion scales.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR

• Interview with Hiring Manager

• Interview with Sales Team

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so.  To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com

• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm

• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/

• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.