Top Tech Jobs & Startup Jobs

Own and evolve Community Support risk frameworks, AI risk governance, and the risk registry. Partner with Insider Threat investigations, drive root-cause remediation programs, produce executive risk reporting, and lead cross-functional risk alignment, training, and culture change.

Lead development and refinement of machine learning pricing models (especially reinforcement learning) for Airbnb hosts. Collaborate with data scientists, product, and engineers to design, test, integrate, and monitor models, analyze performance, and prioritize projects to improve host outcomes.

Lead vision and roadmap for Airbnb search, driving AI-powered, conversational, and personalized search experiences. Partner with engineering, applied ML, design, and data science to prototype, ship, and validate features using quantitative analysis and A/B testing. Translate ambiguous user problems into prioritized product requirements and communicate trade-offs to stakeholders while ensuring fair inventory surfacing.

Lead Airbnbs global Host SEM program: define strategy and budget, run experiments across bidding/creatives/landing pages, partner cross-functionally, scale automation/AI, and report performance to senior leadership to drive efficient host acquisition and long-term supply growth.

Lead strategy and execution for Airbnb's Loyalty & Incentives platform, owning roadmap, partner integration, gift card capabilities, multi-currency support, and cross-functional alignment to enable scalable loyalty, membership, and incentive programs globally.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Provide end-to-end, high-touch customer support for Hosts and Guests (including Luxury segment) in English and Portuguese. Manage complex, high-stakes cases autonomously, negotiate resolutions, collaborate cross-functionally, support team improvements, mentor new hires, and be on-call for emergencies outside business hours.

Support Delivery operations by triaging cases, advising ambassadors/supervisors, handling high-severity incidents, managing queues and schedules, troubleshooting tools, reporting performance, and driving process improvements across services.

Own the roadmap and execution for discounts and promotions across Airbnb's marketplace. Design promotional mechanics, build programmatic promotion capabilities, partner with design, engineering, data science, and cross-functional teams, set OKRs, and drive adoption. Use research and analytics to optimize pricing, targeting, and marketplace impact to help hosts increase earnings and improve price competitiveness.

Lead strategy and execution for technical learning programs (AI, ML, data, engineering). Design and deliver synchronous and asynchronous learning experiences, manage events and logistics, partner with SMEs and senior leaders, measure program effectiveness, scale processes and documentation, and create training materials and assets to drive technical capability and community across the organization.