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Provide end-to-end premium customer support in English and French across channels (phone, chat, messaging), manage complex cases to final resolution, personalize high-touch service for guests and hosts, collaborate with stakeholders, document improvements, and support team training and escalation processes. Must be flexible to shift changes and evolving responsibilities.

Lead and coach a bilingual (FR/EN) customer service team of ~10-15 ambassadors, manage escalations and high-severity incidents, drive performance through data analysis and reporting, handle staffing/hiring and talent processes, implement operational best practices, and support strategic delivery and continuous improvement initiatives. Requires on-call, weekend and holiday availability.

The Sourcing Manager will strategize and manage sourcing for engineering and infrastructure needs, focusing on technology capabilities, cost efficiency, and automation integration. Responsibilities include stakeholder collaboration, supplier negotiations, and using AI tools to enhance decision-making processes.

Coordinate daily office operations and workplace experience for Airbnb Mexico City. Manage vendors, meeting logistics, hospitality, gatherings, and leadership visit coordination. Serve as admin partner to the Country Manager, maintain office standards and documentation, gather employee feedback, and proactively resolve operational issues to create a welcoming, organized workplace.

As Product Manager for Relevance & Personalization, you will drive strategy and execution for Airbnb's AI systems, owning the roadmap and fostering collaboration across teams to enhance guest and host experiences.

Develop AI-powered solutions for personalized content and marketing. Collaborate with teams to optimize ML models and pipelines at scale, mentoring engineers and driving strategic growth initiatives.

Lead and grow an engineering team while hands-on building and operating Finance and ERP integrations, microservices, APIs, and AI-assisted automations. Own architecture, delivery, reliability, month-end financial integrations, and partner with Finance and cross-functional teams to translate requirements and extend internal integration platforms.

Build and lead scalable frontend products for Airbnb’s Community Support Engineering organization. Responsibilities include architecting web applications, developing reusable frontend components, designing supporting server-side APIs, implementing testing and experimentation, optimizing accessibility and performance, collaborating with product, design, machine learning, and generative AI teams, shaping technical direction, and mentoring junior engineers.

Design, build, and improve highly scalable, available payment systems supporting global transactions and payouts. Lead cross-functional technical initiatives, architect complex features, optimize performance, improve engineering quality and operational excellence, and mentor junior engineers. Drive technical strategy, align stakeholders, and collaborate with product, data science, operations, and other engineering teams.

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.