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Lead and manage a 10-15 person customer service team delivering high-quality, sensitive issue resolution. Drive performance through coaching, staffing, reporting, and operational improvements. Collaborate on capacity planning, support strategic initiatives, and ensure team development, diversity, and accountability while handling high-severity escalations and crisis situations.

Lead cross-functional localization programs from strategy through execution; design and implement scalable, AI-augmented localization and MT solutions; manage integrations with engineering, product, and external language service providers; drive process, tooling, automation, and quality frameworks to improve cost, efficiency, and cultural resonance at global scale.

Lead product vision and roadmap for regional payments in LATAM (Brazil, Mexico, broader region). Improve checkout conversion, expand local payment methods and installments, manage processor integrations, drive regulatory and compliance workstreams, run experiments/A-B tests, define KPIs, and partner cross-functionally to deliver growth and reliability.

Lead product vision and roadmap for regional payments across LATAM, prioritizing regulatory, growth, and platform work. Optimize checkout conversion, expand local payment methods and affordability products, define processor/payment-method integration requirements, run experiments/A-B tests, track KPIs, and coordinate cross-functionally with Engineering, Compliance, Finance, and Country teams.

Lead and execute international product design initiatives, adapting global experiences to local markets. Define strategy, craft high-quality interaction and visual design, collaborate with cross-functional and regional partners, mentor designers, and translate user insights into actionable product solutions.

Lead end-to-end mixed-methods UX research for payments growth: design and run qualitative and quantitative studies, perform statistical analysis and surveys, synthesize insights, influence product and executive stakeholders, and facilitate workshops to drive payments product strategy and improvements.

The Principal Machine Learning Engineer will fine-tune and optimize LLMs for various applications, develop AI products, and enhance ML infrastructure in collaboration with cross-functional teams.

Build and productionize large-scale ML models and pipelines for query understanding and personalization. Work on autocomplete, query tagging/NER, query expansion, intent modeling, and LLM-powered natural-language search. Collaborate cross-functionally to design, deploy, and monitor batch and real-time systems, leveraging modern ML infrastructure and tooling to improve search relevance across Airbnb products.

As a Senior Staff Machine Learning Engineer, you will drive AI product development, collaborate with cross-functional teams, and enhance ML models at scale.

Diriger et encadrer des équipes d'assistance (10–15 personnes) pour gérer escalades sensibles, améliorer performances, piloter staffing et formation, assurer coaching, recrutement, reporting data-driven et soutenir projets d'optimisation opérationnelle. Disponible le week-end et jours fériés.