Staff Experience Designer, International

Posted One Month Ago
Be an Early Applicant
Singapore, SGP
In-Office
Expert/Leader
Real Estate • Travel • PropTech
The Role
Lead and execute international product design initiatives, adapting global experiences to local markets. Define strategy, craft high-quality interaction and visual design, collaborate with cross-functional and regional partners, mentor designers, and translate user insights into actionable product solutions.
Summary Generated by Built In

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The community you will join:

As a Staff Experience Designer supporting international expansion initiatives, you will partner with cross-regional partners (country managers, localization experts, researchers, product specialists, engineers,  data scientists, etc.)  to craft beautiful, usable, forward-looking products that empower people. 

Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning across online and offline experiences we create for our Host and Guest communities.


The difference you will make: 

As a Staff Experience Designer, you will play a critical role in shaping how Airbnb shows up in markets across APAC and globally. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.


A typical day: 

  • Lead the design of multiple international initiatives — define design strategy, objectives and set the vision for the holistic user experience; lead detailed design execution with systematic thinking and bar-lifting craft.
  • Support and shape the evolution of the Airbnb platform from a design perspective through international lenses; ensure consistency with, and contribute to, our brand architecture and product architecture. 
  • Partner with Country Managers, Product Managers, Engineers, Data Scientist, Researchers, Localization Managers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services.
  • Influence global leadership and stakeholder decision making through a clear point of view via vivid storytelling, help the team navigate ambiguity, define and solve complex problems for a global audience.
  • Scope projects (in partnership with DPMs, PMs and engineers) and help define the design process, task allocation, and timeline.
  • Provide indirect leadership and mentorship for peer designers through in-depth interaction and visual design critiques; evangelize design thinking and best practices across functions.

Your expertise: 

  • Designer/Design Leader with 10+ years of experience. 
  • Demonstrates the ability to independently formulate design directions and processes, while effectively leading and mentoring teams through execution.
  • A strategic thought leader adept at guiding teams through ambiguity, establishing clear visions, and driving design strategies for global products.
  • A systems-oriented thinker capable of looking beyond digital interfaces to design comprehensive, holistic online and offline user experiences.
  • Exhibits exceptional craftsmanship, underpinned by advanced interaction and visual design capabilities.
  • Possesses strong analytical acumen and deep empathy, with a proven track record of synthesising user insights into optimal solutions and actionable design milestones.
  • Excellent storytelling, presentation, and communication skills, coupled with adept stakeholder management abilities.
  • Experience in end-to-end product development (from conception to launch) or spearheading the redesign of major product elements, including the application and evolution of mature design systems.
  • Comprehensive understanding of technological capabilities, business objectives, and user needs, alongside their respective opportunities and constraints.

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.


Skills Required

  • 10+ years of experience in design
  • Ability to independently formulate design direction and lead execution
  • Experience mentoring and providing indirect leadership to peer designers
  • Strategic thought leadership and ability to guide teams through ambiguity
  • Systems-oriented thinking for online and offline user experiences
  • Advanced interaction and visual design craftsmanship
  • Strong analytical acumen and deep empathy; ability to synthesize user insights
  • Excellent storytelling, presentation, communication, and stakeholder management skills
  • Experience in end-to-end product development or leading major redesigns and evolving design systems
  • Experience working on international expansion, localization, or partnering with regional teams
  • Experience partnering with engineers, product managers, researchers, data scientists, and localization experts
  • Familiarity with AI-enabled ways of working and integrating them into design processes
  • Understanding of technological capabilities, business objectives, and user needs

Airbnb Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbnb and has not been reviewed or approved by Airbnb.

  • Fair & Transparent Compensation — Pay ranges and total compensation components are increasingly disclosed, and country-level pay practices avoid location-based cuts, which feedback suggests improves consistency and perceived fairness.
  • Healthcare Strength — Comprehensive core health coverage for employees, mental health resources, and substantial dependent support are repeatedly highlighted as robust and a standout element of the package.
  • Leave & Time Off Breadth — Generous PTO, a winter shutdown, sabbaticals, and paid volunteer time are described as extensive, with parental leave and phased return options reinforcing time-off flexibility.

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The Company
HQ: Dublin
14,622 Employees
Year Founded: 2008

What We Do

Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.

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