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The Strategic Account Executive will drive sales and manage relationships with enterprise customers, utilizing effective sales techniques and strategic planning to exceed targets.

Define and own AI evaluation strategy for Figma's AI features: set quality dimensions and bars, build evaluation frameworks, golden datasets, and pipelines, combine human and automated/model-based evaluation, produce dashboards and readouts, partner with Product/Design/Engineering/Data Science, and manage a small team to ensure decision-ready signals for shipping AI features.

Own and drive Figma's monetization strategy across pricing, packaging, AI credit/consumption models, and business model evolution. Lead a small team, partner cross-functionally with Product, Finance, Engineering, and GTM to translate strategy into product and commercial outcomes, define monetization for emerging areas (AI, consumption, APIs, acquisitions), and influence long-term company planning and investment decisions.

Lead and grow the Japan Solutions Consulting team, participate in customer/prospect meetings, mentor and hire consultants, define technical pre- and post-sales strategy, and build scalable programs to drive customer value and revenue.

Lead full-cycle recruiting for EMEA Business and Go-to-Market teams: source, manage pipelines, partner with stakeholders and executives, use data to shape hiring strategy, drive BEI initiatives, and improve recruiting processes.

Lead onboarding for large B2B customers from pre-sales through successful closeout. Partner with Account Executives, Technical Account Managers, and Product Support to manage timelines, report metrics and feedback, create enablement content, and act as a trusted advisor to drive product adoption and customer value.

Design and deliver a scalable onboarding program for high-volume commercial customers. Partner with Sales, Marketing, and Enablement to build programs and enablement content, drive customers to onboarding closeout, report on metrics and feedback, and consult on product and industry best practices to accelerate adoption and identify new initiatives.

Lead the AI platform powering Figma Make and the Figma agent, owning distributed developer systems, MCP servers, eval infrastructure, and context personalization. Bridge design and production code, improve platform quality and performance, define continuous evals, and grow enterprise adoption by working with customers and cross-functional teams to ship reliable, scalable AI-driven design-to-code experiences.

Troubleshoot complex technical issues for Figma customers across platforms, own end-to-end bug investigation, collaborate with Engineering and Product, communicate with customers via support channels, recommend tooling/process improvements, and contribute to documentation and community support.

Partner with Sales and cross-functional teams to design and deliver technical, pre-sales solutions that demonstrate Payload within the Figma platform. Lead demos, technical discussions, and solution design; manage IT/security requirements and questionnaires; collaborate with Product and Support to drive secure adoption and influence roadmap. Provide timely technical support to customers and scale technical sales efforts.