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Owns commercial performance, retention, expansion, adoption, and customer outcomes across strategic manufacturing accounts. Acts as the primary post-sales executive for C-suite stakeholders, develops ServiceNow transformation roadmaps, leads complex cross-functional governance, drives AI and platform adoption, presents data-driven value narratives, and operationalizes customer health metrics. The role requires extensive enterprise SaaS or consulting experience, strong executive presence, manufacturing industry knowledge, and the ability to travel domestically as needed.

Owns partner health, performance, lifecycle management, and growth strategy. Develops joint go-to-market plans, drives partner pipeline and co-selling, expands into new markets and accounts, conducts business reviews, enables partners, and manages execution risks. Collaborates with field sales, marketing, technical advisors, and operations to improve partner maturity, revenue contribution, project delivery, and scalable sales effectiveness.

Build and deploy production-grade, LLM-enabled applications for strategic customers. Own backend services, data orchestration, frontend integrations, APIs, vector databases, LLM pipelines, and reusable AI tooling. Work directly with customers in agile field deployments, integrate legacy systems, improve developer experience, and influence platform strategy. Deliver secure, scalable solutions while creating libraries, SDKs, prompts, scaffolds, and documentation that accelerate future enterprise AI implementations.

Generate new SaaS business revenue through account and territory planning, prospect research, field sales, and deal negotiation. Build trusted relationships with C-suite executives, advise customers on IT roadmaps, coordinate account strategies across sales, consulting, success, partner, and marketing teams, and identify appropriate specialists to support opportunities. Achieve sales targets while promoting customer success and team-based selling.

Generate new SaaS license revenue across utility and retail accounts through territory planning, prospect research, business development, and field sales. Build C-suite relationships, coordinate account strategies with cross-functional teams and partners, advise customers on IT roadmaps, identify deal resources, negotiate agreements, achieve sales targets, and promote customer success.

Manage distributor and reseller relationships across APAC, driving partner-led pipeline, bookings, revenue, customer acquisition, and market expansion. Responsibilities include joint business planning, partner recruitment and enablement, sales campaigns, demand generation, forecasting, performance monitoring, executive relationship management, and regular business reviews. The role collaborates with internal sales teams to improve partner productivity, coverage, and regional target achievement.

Manage public cloud cost and usage governance across AWS, GCP, and Azure. Develop forecasts, optimize cloud spending, manage commitment discounts, build cost dashboards, define cost allocations, and promote cloud financial management best practices. Partner with Engineering, Finance, executives, cloud providers, and go-to-market teams on optimization, capacity planning, automation, and customer migration tracking.

Leads the IT Asset Management Product Design team, managing and mentoring designers while driving AI-enabled workflow innovation, visual quality, data visualization, and platform consistency. Partners with Product and Engineering leadership on strategy, roadmaps, and execution. Oversees user journeys, information architecture, prototypes, interaction patterns, and polished design specifications for complex enterprise software across web and mobile experiences.

Leads ServiceNow’s EMEA Central alliances and channel ecosystem, owning partner strategy, recruitment, enablement, joint go-to-market execution, revenue performance, and partner success. Manages channel leaders and collaborates with sales, marketing, and solution consulting teams. Develops partner business plans, governs performance metrics, drives co-selling and demand generation, aligns partner roles across the sales cycle, and builds strategic relationships with resellers, GSIs, MSPs, VARs, hyperscalers, ISVs, distributors, and consultancies.

Leads go-to-market strategy for CIO solutions, converting strategic initiatives into scalable sales plays, playbooks, messaging, enablement programs, and pipeline-generating motions. Partners with product, marketing, sales, channels, customer success, and industry teams across global regions. Supports solution attach, partner co-selling, pricing and positioning, strategic deals, executive engagement, market analysis, propensity modeling, and industry events.