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Provide bilingual (English/Spanish) technical support for Procore users via phone, chat, email and web; troubleshoot and research issues, escalate complex cases, maintain schedules and administrative tasks, collaborate with teams, and deliver excellent customer experiences.

Generate new business opportunities by prospecting construction professionals via phone, email, and other channels. Partner with Account Executives to meet quotas, perform pre-call research, high-volume outreach, follow-up nurturing, and maintain Salesforce records. Help refine processes, messaging, and targeting to drive pipeline growth.

The Staff Software Engineer will architect and maintain Datagrid Pages and Dataset Editor, focusing on UI design, efficient code, and mentorship while collaborating with teams to support Procore's AI strategy.

Serve as the Cost Management product champion for mid-market accounts: identify cross-sell opportunities, enable account teams, drive adoption and ARR, mitigate churn, provide product updates and best-practice consultative guidance, and coordinate with Sales, CSE, Product, PS, Support, and Marketing.

Develop and maintain Salesforce Sales and Service Cloud solutions using Apex and LWC, implement CPQ and REST/SOAP integrations, ensure best practices and test coverage, troubleshoot production issues, support deployments, and collaborate with GTM and technical teams.