Salesforce Application Developer – Customer Success

Reposted 6 Days Ago
Be an Early Applicant
Pune, Maharashtra, IND
In-Office
Mid level
Cloud • Software
We are powering progress for our customers in the construction industry by connecting them on a global platform.
The Role
Develop and maintain Salesforce Sales and Service Cloud solutions using Apex and LWC, implement CPQ and REST/SOAP integrations, ensure best practices and test coverage, troubleshoot production issues, support deployments, and collaborate with GTM and technical teams.
Summary Generated by Built In

We are seeking a proactive and technically proficient Salesforce Application Developer to join Procore’s GTM Team with a strong focus on the Salesforce platform. In this role, you will be responsible for the end-to-end development of features that drive our sales productivity. You will leverage your expertise in Apex and Lightning Web Components (LWC), executing complex system integrations and optimizing the critical business processes for Sales, Services, and CPQ. The primary objective is to maintain a streamlined, high-performing Salesforce instance that significantly enhances organizational business efficiency.

As a Customer Success Developer, you’ll partner/collaborate with Multiple Functional teams of Salesforce developers/Administrator/business analysts, and GTM teams to develop high-performance, scalable solutions.

We work with strict deadlines, so strong organizational skills, attention to detail, and exceptional time management and task execution skills are key.

This position will report to the Senior Manager GTM Systems and will be based in our Pune, India, Procore office. We’re looking for candidates to join us immediately.

What you’ll do:

  • Design and develop Salesforce Sales Cloud solutions using Apex classes, triggers, and asynchronous processes (Batch, Queueable, Future). Build highly interactive, responsive UIs using Lightning Web Components (LWC).

  • Customize and configure Sales Cloud features, including Leads, Accounts, Opportunity Management, Contacts, Quotes, Territory Management, and Forecasting

  • Enhance platform capabilities through the configuration and customization of Service Cloud, specifically focusing on Case Management, Omni Channel, SLA, and Entitlements, and CPQ (Quote-to-Cash process).

  • Translate business requirements into technical designs and functional solutions

  • Design and implement robust REST/SOAP API integrations between Salesforce and third-party systems (e.g., Outreach, LinkedIn Sales Navigator, Marketo, or ERP systems)

  • Ensure adherence to Salesforce best practices, security standards, and governor limits. Write comprehensive Apex Unit Tests (maintaining >85% coverage).

  • Troubleshoot and resolve application issues in development and production environments

  • Collaborate with all levels of the technical team and partners to evaluate technical solutions and design trade-offs.

  • Support deployments, release management, and post-production support.

  • Work in an Agile environment where innovation and teamwork are pillars of success.

What we’re looking for:

  • Bachelor's degree in Computer Science, Information Technology, or related technical field. Advanced Salesforce certifications are a plus.

  • 3+ years of experience and deep expertise in software engineering, object-oriented languages and design principles, Salesforce administration and configuration, and Force.com technologies -- Flow, Apex triggers and controllers, Lightning (Aura/LWC), bulk data patterns, governor limits, metadata APIs, SOQL, batch and future patterns, outbound messaging, and web services.

  • 3+ years of Salesforce Platform development experience with full-cycle Salesforce implementation across Sales and Service Cloud projects that include configuration, customization, implementation, and data migration.

  • Hands-on experience with Customer Success platforms (Gainsight, ChurnZero)

  • Strong technical aptitude and deep development expertise with Sales Cloud and Service Cloud. Development experience with any of the following is a strong plus: Salesforce CPQ, Advanced Approvals, Advanced Currency, Ironclad, DocuSign, Einstein, Experience Cloud, LeanData, Certinia, Salesforce Voice, Salesforce Shield, Impartner PRM, SFDC SOQL, Marketo

  • Innovative and motivated problem solver with top-notch software design and implementation skills.

  • Experience with REST/SOAP integrations and API security.

  • Hands-on experiences and understanding of DevOps tools and technologies, such as Copado, Git, and CI/CD pipelines, and expertise with Salesforce release, pipeline management, and CI/CD processes is must.

Preferred Certifications

  • Required: Salesforce Certified Platform Developer I (PDI).

  • Required: Salesforce Certified Sales & Service Cloud Consultant

  • Preferred: Salesforce Certified Platform App Builder.

Skills Required

  • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • 3+ years of software engineering experience including object-oriented design and Force.com technologies
  • 3+ years of Salesforce Platform development with full-cycle implementations across Sales and Service Cloud
  • Proficiency in Apex, Lightning Web Components (LWC), Flow, SOQL, metadata APIs, and async patterns (Batch, Queueable, Future)
  • Design and implement REST/SOAP API integrations and ensure API security
  • Experience with Salesforce CPQ, Sales Cloud, and Service Cloud configuration and customization
  • Hands-on experience with Customer Success platforms (Gainsight, ChurnZero)
  • Hands-on experience with DevOps tools (Copado, Git) and CI/CD pipeline management for Salesforce (must)
  • Write comprehensive Apex unit tests and maintain >85% code coverage
  • Salesforce Certified Platform Developer I (PDI)
  • Salesforce Certified Sales & Service Cloud Consultant
  • Salesforce Certified Platform App Builder

Procore Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.

  • Parental & Family Support Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
  • Leave & Time Off Breadth Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
  • Wellbeing & Lifestyle Benefits A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.

Procore Technologies Insights

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The Company
HQ: Carpinteria, CA
4,500 Employees
Year Founded: 2002

What We Do

At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.

Why Work With Us

We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.

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